Thomson Reuters incident
ONESOURCE GTM - Export/Import Management Partial Outage
Resolved after 1 hour 42 minutes, affecting Global Trade - pwd by Integration Point, on July 23, 2026.
The issue has been resolved. We will continue to monitor for the next few hours.
Affected components
Update timeline
- investigating Jul 23, 2026, 04:56 AM UTC
ONESOURCE GTM is currently experiencing an issue with the Shipment Processing feature with our Export/Import Management service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- investigating Jul 23, 2026, 05:55 AM UTC
Our team will be initiating the deployment of software changes to address the identified issue starting at 2:00 AM EST. During this time, customers may experience temporary degraded performance while accessing the website and executing backend tasks. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Jul 23, 2026, 06:39 AM UTC
The issue has been resolved. We will continue to monitor for the next few hours.
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