Thomson Reuters incident

Unable to Fetch Templates

Resolved after 3 hours 16 minutes, affecting AMERS (web) Statutory Reporting, on June 24, 2026.

investigating Jun 24, 2026, 09:02 AM UTC

We are currently experiencing an issue where entities are not loading for non-admin users. Our team is actively investigating the root cause, and the issue will be fixed soon. At this time, we don't have an ETA to share with you. We appreciate your patience.

Started
Jun 24, 2026, 09:02 AM UTC
Resolved
Jun 24, 2026, 12:18 PM UTC
Duration
3h 16m
Detected by Pingoru
Jun 24, 2026, 09:02 AM UTC

Affected components

AMERS (web) Statutory Reporting

Update timeline

  1. investigating Jun 24, 2026, 09:02 AM UTC

    We are currently experiencing an issue where entities are not loading for non-admin users. Our team is actively investigating the root cause, and the issue will be fixed soon. At this time, we don't have an ETA to share with you. We appreciate your patience.

  2. resolved Jun 24, 2026, 12:18 PM UTC

    This incident has been resolved.

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