Thomson Reuters incident
ONESOURCE GlobaL Trade - Content Extracts Degradation
Resolved after 14 days, affecting Global Trade Content, on July 23, 2026.
Issue has been mitigated and we are currently monitoring. We will be reaching out affected customers in the near future.
Affected components
Update timeline
- identified Jul 23, 2026, 04:02 PM UTC
Thomson Reuters is aware that some Content Extract clients are currently experiencing delays or missing content extracts. The team is currently working on a remediation. Content Extract customers experiencing this issue can reach out to the GTM Support team for further information. Once the remediation is in place, Thomson Reuters will be reaching out the affected customers.
- monitoring Jul 29, 2026, 03:59 PM UTC
Issue has been mitigated and we are currently monitoring. We will be reaching out affected customers in the near future.
- resolved Aug 06, 2026, 04:56 PM UTC
This incident has been resolved.
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