Thomson Reuters incident
Token Generation and Tax Calculation API Failures in AMER PROD and OCI PROD
Resolved after 2 hours, affecting ONESOURCE Determination Enterprise Cloud (AWS AMER) and ONESOURCE Determination Enterprise Cloud (OCI AMER), on July 8, 2026.
Dear Customers, We experienced a disruption in the OAuth service across the AMER PROD and OCI PROD environments of ONESOURCE Indirect Tax Determination Enterprise between 12:36 PM CT and 01:00 PM CT, which may have intermittently impacted REST API calls. The issue has since been mitigated. We apologize for any inconvenience caused and appreciate your understanding and patience. Further details will be provided in the formal Root Cause Analysis (RCA). If you have any questions, please contact Customer Support.
Affected components
Update timeline
- investigating Jul 08, 2026, 06:34 PM UTC
We are currently experiencing intermittent issues with the Token Generation Failures while using IDT API's feature with our ONESOURCE Indirect Tax Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information.
- resolved Jul 08, 2026, 08:35 PM UTC
Dear Customers, We experienced a disruption in the OAuth service across the AMER PROD and OCI PROD environments of ONESOURCE Indirect Tax Determination Enterprise between 12:36 PM CT and 01:00 PM CT, which may have intermittently impacted REST API calls. The issue has since been mitigated. We apologize for any inconvenience caused and appreciate your understanding and patience. Further details will be provided in the formal Root Cause Analysis (RCA). If you have any questions, please contact Customer Support.
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