Thomson Reuters incident
Intermittent Tax Calculation failures for SOAP and REST APIs in AWS AMER PROD
Resolved after 1 hour 19 minutes, affecting ONESOURCE Determination Enterprise Cloud (AWS AMER), on June 29, 2026.
We experienced intermittent failures affecting SOAP and REST transactions in our AWS AMER Production region on June 29 between 12:18 PM – 12:19 PM CST. The issue has been fully mitigated and our team is actively investigating the root cause while closely monitoring the environment. We will provide a further update once the root cause has been identified. We apologize for any inconvenience this may have caused and appreciate your patience.
Affected components
Update timeline
- investigating Jun 29, 2026, 06:37 PM UTC
We are currently experiencing intermittent issues with the Tax calculation feature with our ONESOURCE Indirect Tax Determination Enterprise service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Jun 29, 2026, 06:38 PM UTC
We experienced intermittent failures affecting SOAP and REST transactions in our AWS AMER Production region on June 29 between 12:18 PM – 12:19 PM CST. The issue has been fully mitigated and our team is actively investigating the root cause while closely monitoring the environment. We will provide a further update once the root cause has been identified. We apologize for any inconvenience this may have caused and appreciate your patience.
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