Thomson Reuters incident
GoSystem Tax (GST), ONESOURCE Income Tax (OIT), and ONESOURCE Sales and Use Tax Compliance - Print PDF Feature is Experiencing Slow Performance
Resolved after 5 hours 4 minutes, affecting AMERS GoSystem Tax RS and AMERS GoSystem Tax RS API and 1 more, on June 18, 2026.
The issue related to print PDF slow performance is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
Affected components
Update timeline
- investigating Jun 18, 2026, 05:36 AM UTC
We are currently experiencing a performance issue with the Print PDF feature with the GoSystem Tax (GST), ONESOURCE Income Tax (OIT), and ONESOURCE Sales and Use Tax Compliance services. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.
- identified Jun 18, 2026, 06:14 AM UTC
The issue has been identified and we are taking corrective actions.
- resolved Jun 18, 2026, 10:41 AM UTC
The issue related to print PDF slow performance is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.
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