Thomson Reuters incident

Delay in Data for Reports and Analytics Service in AMER PROD

Resolved after 10 hours 13 minutes, affecting Reports and Analytics Enterprise Cloud, on July 28, 2026.

investigating Jul 29, 2026, 01:18 AM UTC

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 5 hours. We are working on the data catch up. Will notify once complete.

Started
Jul 28, 2026, 06:34 PM UTC
Resolved
Jul 29, 2026, 04:47 AM UTC
Duration
10h 13m
Detected by Pingoru
Jul 28, 2026, 06:34 PM UTC

Affected components

Reports and Analytics Enterprise Cloud

Update timeline

  1. investigating Jul 28, 2026, 06:34 PM UTC

    We are currently experiencing delays in processing data for the Reports and Analytics Service. Reports and Analytics Service in AMER PROD is currently experiencing a delay of approximately 6 hours. We are actively working on the data catch-up process and will provide an update once processing has completed.

  2. investigating Jul 29, 2026, 01:18 AM UTC

    Reports and Analytics Service in AMER PROD is currently experiencing delay of around 5 hours. We are working on the data catch up. Will notify once complete.

  3. resolved Jul 29, 2026, 04:47 AM UTC

    This incident has been resolved.

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