Thomson Reuters incident
Onesource Global Trade - Issue with Receiving CBP Replies
Resolved after 42 days 23 hours, affecting Govt Connectivity US - ABI/AES, on July 30, 2026.
We have identified the issue. It is a known issue on the Census side that CBP developers are currently working to resolve. We do not have an ETA on resolution at this time, but we are closely monitoring it and working with CBP. We will provide updates when we have them. Please continue to use the workaround provided below. Until this issue is resolved, clients need to request the reply file from their CBP rep and then reach out to Customer Support ([email protected]) to assist with getting that imported into the application.
Affected components
Update timeline
- investigating Jul 30, 2026, 03:44 PM UTC
Thomson Reuters is investigating an issue where replies (Census Override CO and AD/CV (AC) query replies) are not being received in the GTM system. We are actively working with CBP to get this corrected. Until this issue is resolved, clients need to request the reply file from their CBP rep and then reach out to Customer Support ([email protected]) to assist with getting that imported into the application.
- identified Jul 31, 2026, 01:32 PM UTC
We have identified the issue. It is a known issue on the Census side that CBP developers are currently working to resolve. We do not have an ETA on resolution at this time, but we are closely monitoring it and working with CBP. We will provide updates when we have them. Please continue to use the workaround provided below. Until this issue is resolved, clients need to request the reply file from their CBP rep and then reach out to Customer Support ([email protected]) to assist with getting that imported into the application.
- resolved Sep 11, 2026, 03:06 PM UTC
This incident has been resolved.
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