Thomson Reuters incident

We experienced an issue with our ONESOURCE Platform service, which impacted non-admin users ability to load product tiles

Thomson Reuters experienced a notice incident on June 24, 2026 affecting AMERS (onesourcetax.com) and AMERS Administration, lasting 28s. The incident has been resolved; the full update timeline is below.

Started: Jun 24, 2026, 02:19 PM UTC
Resolved: Jun 24, 2026, 02:20 PM UTC
Duration: 28s
Detected by Pingoru: Jun 24, 2026, 02:19 PM UTC

Affected components

AMERS (onesourcetax.com)AMERS Administration

Update timeline

investigating Jun 24, 2026, 02:19 PM UTC

The issue has been mitigated, and the details are below. Please update the Access control service to access control service as a part of one source user admin. Issue Window: Issue Start Time: 10:30 AM IST / 01:00 AM EDT / 12:00 AM CDT Mitigation Completed: 04:44 PM IST / 07:14 AM EDT / 06:14 AM CDT
resolved Jun 24, 2026, 02:20 PM UTC

This incident has been resolved.