Thomson Reuters incident
We experienced an issue with our ONESOURCE Platform service, which impacted non-admin users ability to load product tiles
Resolved after under a minute, affecting AMERS (onesourcetax.com) and AMERS Administration, on June 24, 2026.
The issue has been mitigated, and the details are below. Please update the Access control service to access control service as a part of one source user admin. Issue Window: Issue Start Time: 10:30 AM IST / 01:00 AM EDT / 12:00 AM CDT Mitigation Completed: 04:44 PM IST / 07:14 AM EDT / 06:14 AM CDT
Affected components
Update timeline
- investigating Jun 24, 2026, 02:19 PM UTC
The issue has been mitigated, and the details are below. Please update the Access control service to access control service as a part of one source user admin. Issue Window: Issue Start Time: 10:30 AM IST / 01:00 AM EDT / 12:00 AM CDT Mitigation Completed: 04:44 PM IST / 07:14 AM EDT / 06:14 AM CDT
- resolved Jun 24, 2026, 02:20 PM UTC
This incident has been resolved.
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