Thomson Reuters Legal incident

HighQ CAN1 (Mississauga) - All instances are down

Major Resolved View vendor source →

Thomson Reuters Legal experienced a major incident on February 5, 2026 affecting CAN HiqhQ (Collaborate) and CAN HiqhQ (Publisher), lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 02:28 AM UTC
Resolved
Feb 05, 2026, 06:23 AM UTC
Duration
3h 55m
Detected by Pingoru
Feb 05, 2026, 02:28 AM UTC

Affected components

CAN HiqhQ (Collaborate)CAN HiqhQ (Publisher)

Update timeline

  1. investigating Feb 05, 2026, 02:28 AM UTC

    We are currently experiencing an issue with our HighQ CAN service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. investigating Feb 05, 2026, 03:10 AM UTC

    Our network vendor is actively engaged, and they are investigating and working to restore service.

  3. investigating Feb 05, 2026, 05:56 AM UTC

    Service has been restored in HighQ CAN (Mississauga). The network issue has been resolved, and connectivity is now back up. All impacted customer instances are fully recovered/operational.

  4. resolved Feb 05, 2026, 06:23 AM UTC

    This incident has been resolved.