Thomson Reuters Legal Outage History

Thomson Reuters Legal degraded · 1 active incident View live status →

Thomson Reuters Legal had 63 outages in the last 2 years totaling 102h 59m of downtime — averaging 2.6 incidents per month.

There were 63 Thomson Reuters Legal outages since July 16, 2025 totaling 102h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://legal-status.thomsonreuters.com

Minor June 9, 2026

CoCounsel (UK, CA) – Westlaw AI Research Features - Request failing or slow for AIAR and DeepResearch

Detected by Pingoru
Jun 09, 2026, 04:47 PM UTC
Resolved
Jun 10, 2026, 03:12 AM UTC
Duration
10h 25m
Affected: CoCounsel CorePractical Law CanadaPractical Law UKWestlaw CanadaWestlaw UK
Timeline · 4 updates
  1. investigating Jun 09, 2026, 04:47 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 09, 2026, 06:11 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 09, 2026, 10:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2026, 03:12 AM UTC

    Issue is resolved.

Read the full incident report →

Notice June 8, 2026

Westlaw and CoCounsel degradation for AI assisted research features

Detected by Pingoru
Jun 08, 2026, 09:13 PM UTC
Resolved
Jun 08, 2026, 10:34 PM UTC
Duration
1h 21m
Affected: Practical Law USCoCounsel CorePractical Law CanadaPractical Law UKWestlaw USWestlaw CanadaPractical Law ANZWestlaw UKWestlaw ANZ
Timeline · 3 updates
  1. investigating Jun 08, 2026, 09:13 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 08, 2026, 10:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 08, 2026, 10:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 5, 2026

HighQ US Degraded Performance

Detected by Pingoru
Jun 05, 2026, 03:44 PM UTC
Resolved
Jun 05, 2026, 05:29 PM UTC
Duration
1h 45m
Affected: USA HiqhQ (Collaborate)
Timeline · 3 updates
  1. identified Jun 05, 2026, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 05, 2026, 04:02 PM UTC

    A mitigation has been implemented, and we are monitoring the results. An additional code deployment hotfix scheduled for this weekend will be deployed immediately to prevent recurrence.

  3. resolved Jun 05, 2026, 05:29 PM UTC

    The expedited deployment is complete, and systems are stable.

Read the full incident report →

Major June 5, 2026

Westlaw Advantage Cocounsel and Cocounsel authentication issue.

Detected by Pingoru
Jun 05, 2026, 06:01 AM UTC
Resolved
Jun 05, 2026, 08:19 AM UTC
Duration
2h 17m
Affected: CoCounsel CoreWestlaw US
Timeline · 3 updates
  1. investigating Jun 05, 2026, 06:01 AM UTC

    We are currently investigating the issue.

  2. investigating Jun 05, 2026, 07:59 AM UTC

    We are currently working on a fix. We will update at the earliest.

  3. resolved Jun 05, 2026, 08:19 AM UTC

    Issue is resolved at 3:05 AM CT.

Read the full incident report →

Minor June 4, 2026

Westlaw AI Deep Research results delivery failure

Detected by Pingoru
Jun 04, 2026, 03:31 PM UTC
Resolved
Jun 04, 2026, 06:04 PM UTC
Duration
2h 32m
Affected: Westlaw US
Timeline · 2 updates
  1. investigating Jun 04, 2026, 03:31 PM UTC

    We are currently experiencing an issue with the report delivery feature with Westlaw AI Deep Research. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. resolved Jun 04, 2026, 06:04 PM UTC

    The issue has been resolved.

Read the full incident report →

Critical May 29, 2026

HighQ US and UK Disruption

Detected by Pingoru
May 29, 2026, 04:53 PM UTC
Resolved
May 29, 2026, 06:55 PM UTC
Duration
2h 1m
Affected: UK HiqhQ (Collaborate)USA HiqhQ (Collaborate)
Timeline · 3 updates
  1. identified May 29, 2026, 04:53 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 29, 2026, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 29, 2026, 06:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026

Error delivering CLEAR BATCH reports

Detected by Pingoru
May 29, 2026, 02:32 PM UTC
Resolved
May 29, 2026, 09:10 PM UTC
Duration
6h 37m
Affected: CLEAR Batch
Timeline · 3 updates
  1. investigating May 29, 2026, 02:32 PM UTC

    We are currently experiencing an issue with the Batch report delivery feature with our CLEAR Batch application, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. investigating May 29, 2026, 09:08 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 29, 2026, 09:10 PM UTC

    The incident has been resolved.

Read the full incident report →

Minor May 19, 2026

Workflow delays impacting some UK HighQ instances

Detected by Pingoru
May 19, 2026, 10:18 AM UTC
Resolved
May 19, 2026, 11:53 AM UTC
Duration
1h 35m
Affected: UK HiqhQ (Collaborate)
Timeline · 2 updates
  1. investigating May 19, 2026, 10:18 AM UTC

    HighQ operations are investigating delays to workflow processing for HighQ instance hosted in Azure UK

  2. resolved May 19, 2026, 11:53 AM UTC

    This incident has been resolved and processing has returned to normal

Read the full incident report →

Critical May 19, 2026

Subset of EMEA HighQ instances unavailable

Detected by Pingoru
May 19, 2026, 04:34 AM UTC
Resolved
May 19, 2026, 07:35 AM UTC
Duration
3h
Affected: EMEA HiqhQ (Collaborate)
Timeline · 3 updates
  1. investigating May 19, 2026, 04:34 AM UTC

    We are currently investigating this issue.

  2. identified May 19, 2026, 05:20 AM UTC

    The issue has been identified and a fix is being implemented

  3. resolved May 19, 2026, 07:35 AM UTC

    This incident has been resolved

Read the full incident report →

Major May 18, 2026

Subset of UK HighQ instances unavailable

Detected by Pingoru
May 18, 2026, 01:31 PM UTC
Resolved
May 18, 2026, 03:43 PM UTC
Duration
2h 11m
Affected: UK HiqhQ (Collaborate)
Timeline · 2 updates
  1. investigating May 18, 2026, 01:31 PM UTC

    We are currently investigating this issue.

  2. resolved May 18, 2026, 03:43 PM UTC

    All services have been fully restored as of 15:16 UTC. We apologize for any inconvenience

Read the full incident report →

Major May 15, 2026

CLEAR API Company Report Issue

Detected by Pingoru
May 15, 2026, 06:14 PM UTC
Resolved
May 15, 2026, 11:33 PM UTC
Duration
5h 19m
Affected: CLEAR API
Timeline · 2 updates
  1. investigating May 15, 2026, 06:14 PM UTC

    We are currently experiencing an elevated error rate affecting Company Report requests. Our team is actively working to resolve the issue. We currently estimate resolution by 6:00 PM CT.

  2. resolved May 15, 2026, 11:33 PM UTC

    The issue was been resolved.

Read the full incident report →

Major May 11, 2026

Workflow issue impacting some HighQ customers in UK

Detected by Pingoru
May 11, 2026, 11:28 AM UTC
Resolved
May 11, 2026, 01:09 PM UTC
Duration
1h 40m
Affected: UK HiqhQ (Collaborate)
Timeline · 3 updates
  1. investigating May 11, 2026, 11:28 AM UTC

    We are currently investigating this issue.

  2. monitoring May 11, 2026, 12:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 11, 2026, 01:09 PM UTC

    We have resolved the issue that caused workflows to process more slowly than normal. System resources have been increased and workflow performance has returned to expected levels. We apologize for any inconvenience.

Read the full incident report →

Major May 8, 2026

iSheet issue some HIghQ customers hosted in EMEA

Detected by Pingoru
May 08, 2026, 01:15 PM UTC
Resolved
May 08, 2026, 02:46 PM UTC
Duration
1h 31m
Affected: EMEA HiqhQ (Collaborate)
Timeline · 2 updates
  1. investigating May 08, 2026, 01:15 PM UTC

    We are currently investigating this issue.

  2. resolved May 08, 2026, 02:46 PM UTC

    All services have now been fully restored and are operating normally as of 13:42 UTC. During this incident, some customers experienced delays and intermittent errors when accessing the platform. We identified the issue within our database infrastructure and applied corrective actions to restore service. We are continuing to monitor the platform closely to ensure ongoing stability and are conducting a review to help prevent recurrence. Thank you for your patience while we worked to resolve this.

Read the full incident report →

Major May 8, 2026

Westlaw Search Degradation

Detected by Pingoru
May 08, 2026, 01:12 AM UTC
Resolved
May 09, 2026, 05:15 AM UTC
Duration
1d 4h
Affected: Practical Law USPractical Law CanadaPractical Law UKWestlaw USWestlaw CanadaPractical Law ANZWestlaw UKWestlaw ANZWestlaw Japan
Timeline · 9 updates

Read the full incident report →

Critical May 7, 2026

HighQ US Outage

Detected by Pingoru
May 07, 2026, 02:55 PM UTC
Resolved
May 07, 2026, 06:33 PM UTC
Duration
3h 38m
Affected: USA HiqhQ (Collaborate)
Timeline · 3 updates
  1. identified May 07, 2026, 02:55 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 07, 2026, 03:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 07, 2026, 06:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 7, 2026

Emails not being sent for some HighQ instances in UK

Detected by Pingoru
May 07, 2026, 01:47 PM UTC
Resolved
May 07, 2026, 02:34 PM UTC
Duration
47m
Affected: UK HiqhQ (Collaborate)
Timeline · 4 updates
  1. investigating May 07, 2026, 01:47 PM UTC

    We are currently investigating this issue.

  2. monitoring May 07, 2026, 02:04 PM UTC

    Email services have been restarted, emails have been sent and the backlog has been cleared.

  3. monitoring May 07, 2026, 02:07 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 07, 2026, 02:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2026

CLEAR & Public Records Search Errors

Detected by Pingoru
Apr 29, 2026, 04:22 PM UTC
Resolved
Apr 29, 2026, 06:09 PM UTC
Duration
1h 46m
Affected: CLEARWestlaw US
Timeline · 2 updates
  1. investigating Apr 29, 2026, 04:22 PM UTC

    We are currently experiencing a performance issue with Searches with our CLEAR and Public Records applications. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience.

  2. resolved Apr 29, 2026, 06:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 25, 2026

HighQ US File Management Outage

Detected by Pingoru
Apr 25, 2026, 11:04 PM UTC
Resolved
Apr 25, 2026, 11:53 PM UTC
Duration
48m
Affected: UK HiqhQ (Collaborate)USA HiqhQ (Collaborate)
Timeline · 4 updates
  1. investigating Apr 25, 2026, 11:04 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 25, 2026, 11:33 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 25, 2026, 11:35 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Apr 25, 2026, 11:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 21, 2026

CoCounsel File Upload Degraded Performance - US

Detected by Pingoru
Apr 21, 2026, 11:57 PM UTC
Resolved
Apr 22, 2026, 02:59 AM UTC
Duration
3h 2m
Affected: CoCounsel Core
Timeline · 2 updates
  1. investigating Apr 21, 2026, 11:57 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 22, 2026, 02:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 11, 2026

HighQ USA2 Outage

Detected by Pingoru
Apr 11, 2026, 02:11 PM UTC
Resolved
Apr 12, 2026, 12:10 AM UTC
Duration
9h 59m
Affected: USA HiqhQ (Collaborate)USA HiqhQ (Publisher)
Timeline · 5 updates
  1. investigating Apr 11, 2026, 02:11 PM UTC

    We are currently investigating this issue.

  2. identified Apr 11, 2026, 04:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 11, 2026, 06:47 PM UTC

    The primary fix has been implemented and systems are coming back online.

  4. monitoring Apr 11, 2026, 09:47 PM UTC

    Systems are online. We are monitoring performance and error rates.

  5. resolved Apr 12, 2026, 12:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 7, 2026

Service Disruption for HighQ Customers Hosted in UK Datacentre

Detected by Pingoru
Apr 07, 2026, 12:44 PM UTC
Resolved
Apr 07, 2026, 01:33 PM UTC
Duration
49m
Affected: UK HiqhQ (Collaborate)UK HiqhQ (Publisher)
Timeline · 4 updates
  1. investigating Apr 07, 2026, 12:44 PM UTC

    One of our UK datacentres is currently inaccessible and we are actively engaging with the provider. All customers hosted at this location are impacted.

  2. investigating Apr 07, 2026, 01:14 PM UTC

    We are actively working with the provider to resolve the UK datacentre connectivity issue. While there is no new update at this time, we will share further information as soon as possible.

  3. investigating Apr 07, 2026, 01:33 PM UTC

    Our provider has resolved the connectivity issue impacting our UK datacentre, and all services are now operational. Root cause details are not yet available. We will provide further information if required. This incident is now closed.

  4. resolved Apr 07, 2026, 01:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 1, 2026

UK On - Prem mail server issue

Detected by Pingoru
Apr 01, 2026, 08:39 AM UTC
Resolved
Apr 01, 2026, 10:20 AM UTC
Duration
1h 40m
Affected: UK HiqhQ (Collaborate)
Timeline · 4 updates
  1. investigating Apr 01, 2026, 08:39 AM UTC

    Outgoing emails are currently stuck in the queue, and the issue is under investigation.

  2. investigating Apr 01, 2026, 09:51 AM UTC

    We are currently investigating the issue.

  3. identified Apr 01, 2026, 10:11 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Apr 01, 2026, 10:20 AM UTC

    The issue has been resolved, and outbound emails are now being sent successfully from the queue.

Read the full incident report →