Thomson Reuters Legal incident

AI Research features within Westlaw, CoCounsel, and CLEAR are failing

Resolved after 1 hour 4 minutes, affecting CLEAR and CoCounsel Core - US and 1 more, on February 27, 2026.

monitoring Feb 27, 2026, 06:21 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 27, 2026, 05:34 PM UTC
Resolved
Feb 27, 2026, 06:39 PM UTC
Duration
1h 4m
Detected by Pingoru
Feb 27, 2026, 05:34 PM UTC

Affected components

CLEARCoCounsel Core - USWestlaw US

Update timeline

  1. investigating Feb 27, 2026, 05:34 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 27, 2026, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 27, 2026, 06:39 PM UTC

    This incident has been resolved.

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