Thomson Reuters Legal incident

Westlaw AI deep research and CoCounsel searches occasionally failing

Minor Resolved View vendor source →
Started
Feb 20, 2026, 05:12 PM UTC
Resolved
Feb 20, 2026, 09:46 PM UTC
Duration
4h 34m
Detected by Pingoru
Feb 20, 2026, 05:12 PM UTC

Affected components

CoCounsel Core

Update timeline

  1. investigating Feb 20, 2026, 05:12 PM UTC

    We are currently experiencing intermittent issues with the AI Research feature with our CoCounsel service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

  2. resolved Feb 20, 2026, 09:46 PM UTC

    This incident has been resolved.

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