Thomson Reuters Legal incident
Westlaw AI deep research and CoCounsel searches occasionally failing
Resolved after 4 hours 34 minutes, affecting CoCounsel Core - US, on February 20, 2026.
We are currently experiencing intermittent issues with the AI Research feature with our CoCounsel service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
Affected components
Update timeline
- investigating Feb 20, 2026, 05:12 PM UTC
We are currently experiencing intermittent issues with the AI Research feature with our CoCounsel service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
- resolved Feb 20, 2026, 09:46 PM UTC
This incident has been resolved.
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