Thomson Reuters Legal incident

Westlaw AI deep research and CoCounsel searches occasionally failing

Thomson Reuters Legal experienced a minor incident on February 20, 2026 affecting CoCounsel Core, lasting 4h 34m. The incident has been resolved; the full update timeline is below.

Started: Feb 20, 2026, 05:12 PM UTC
Resolved: Feb 20, 2026, 09:46 PM UTC
Duration: 4h 34m
Detected by Pingoru: Feb 20, 2026, 05:12 PM UTC

Affected components

CoCounsel Core

Update timeline

investigating Feb 20, 2026, 05:12 PM UTC

We are currently experiencing intermittent issues with the AI Research feature with our CoCounsel service. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.
resolved Feb 20, 2026, 09:46 PM UTC

This incident has been resolved.