TeleSign incident

Voice API Quality Degradation towards MTN Networks

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 8, 2026 affecting NA & LATAM - All countries and APAC - All countries and 1 more component, lasting 7d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 10:07 AM UTC
Resolved
Apr 15, 2026, 02:30 PM UTC
Duration
7d 4h
Detected by Pingoru
Apr 08, 2026, 10:07 AM UTC

Affected components

NA & LATAM - All countriesAPAC - All countriesEMEA - All countries

Update timeline

  1. investigating Apr 08, 2026, 10:07 AM UTC

    Start Time: 02:30 AM PDT - 04/08/26 End Time: Ongoing We received notification that MTN operators globally are currently experiencing network issues, which may cause latency in Voice API transactions. We are actively monitoring the situation and will inform you once the operators have reached a resolution.

  2. resolved Apr 15, 2026, 02:30 PM UTC

    Date:04/15/26 Start Time: 02:30 AM PDT - 04/08/26 End Time: 04:30 PM PDT - 04/15/26 The issue related to the Voice API has now been resolved. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected].