TeleSign experienced a minor incident on April 3, 2026 affecting United Kingdom, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 03, 2026, 06:47 PM UTC
Date: 04/03/26 Start Time: 11:10 AM PDT End Time: Ongoing We received notification from our partner that PhoneID Live is currently having issues in the United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].
- resolved Apr 03, 2026, 07:47 PM UTC
Date: 04/03/2026 Start Time: 11:10 AM PDT End Time: 12:05 PM PDT We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.