TeleSign incident

Quality degradation - United States (US) - Small Carriers - 3/31/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on March 31, 2026 affecting United States, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 10:01 AM UTC
Resolved
Mar 31, 2026, 10:23 AM UTC
Duration
22m
Detected by Pingoru
Mar 31, 2026, 10:01 AM UTC

Affected components

United States

Update timeline

  1. investigating Mar 31, 2026, 10:01 AM UTC

    Issue: United States (US) - Small Carriers - Quality degradation Start Time: 2:07AM PDT - 3/31/26 End Time: / Summary: We currently experience quality degradation toward United States (US) - Small Carriers. SMS messages towards these operators may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected]. SF 01151346

  2. resolved Mar 31, 2026, 10:23 AM UTC

    Issue: United States (US) - Small Carriers - Quality degradation Start Time: 2:07AM PDT - 3/31/26 End Time: 2:54AM PDT - 3/31/26 Summary: The quality issues toward United States (US) - Small Carriers have been resolved. SMS messages to these operators are now being delivered normally without delays. Telesign worked closely with carrier partners to resolve the issue. We apologize for any inconvenience caused and appreciate your patience during the service interruption. If you have any further questions, please contact [email protected]. SF 01151346