TeleSign incident
Operator Alert - Nepal (NP) - Nepal Mobile (Nepal Telecom) (429/01;03) [03/28/26]
TeleSign experienced a major incident on March 28, 2026 affecting APAC - All countries, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2026, 09:42 AM UTC
Start Time: 02:36 AM PST - 03/28/26 End Time: Ongoing We received notification that Nepal Mobile (Nepal Telecom) (429/01;03) from Nepal (NP) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01150237]
- resolved Mar 28, 2026, 11:14 AM UTC
Start Time: 02:36 AM PST - 03/28/26 End Time: 03:12 AM PST - 03/28/26 We received notification that the network issues previously reported by Nepal Mobile (Nepal Telecom) (429/01;03) from Nepal (NP) have been resolved. Nepal Mobile (Nepal Telecom) (429/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01150237