TeleSign incident

Operator Alert - Mexico (MX) - Altan Redes (334/140)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on March 31, 2026 affecting Mexico, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2026, 06:26 PM UTC
Resolved
Mar 31, 2026, 09:12 PM UTC
Duration
2h 46m
Detected by Pingoru
Mar 31, 2026, 06:26 PM UTC

Affected components

Mexico

Update timeline

  1. investigating Mar 31, 2026, 06:26 PM UTC

    Start Time: 11:24 AM PDT 03/31/26 End Time: Ongoing We received notification that Altan Redes (334/140) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01151647

  2. resolved Mar 31, 2026, 09:12 PM UTC

    Start Time: 11:24 AM PDT 03/31/26 End Time: 01:04 PM PDT 03/31/26 We received notification that the network issues previously reported by Altan Redes (334/140) from Mexico (MX) have been resolved. Altan Redes (334/140) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01151647