TeleSign incident

2-Way service interruptions for Multiple Destination

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 7, 2026 affecting EMEA - All countries and APAC - All countries and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2026, 04:17 PM UTC
Resolved
Apr 07, 2026, 05:36 PM UTC
Duration
1h 19m
Detected by Pingoru
Apr 07, 2026, 04:17 PM UTC

Affected components

EMEA - All countriesAPAC - All countriesNA & LATAM - All countries

Update timeline

  1. investigating Apr 07, 2026, 04:17 PM UTC

    Start Time: 08:15 AM PST 04/07/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Multiple Destination. Please note that all DLC and DSC are impacted Our team is investigating this issue and we will inform you once we come to a resolution. SF[01154525]

  2. resolved Apr 07, 2026, 05:36 PM UTC

    Start Time: 08:15 AM PDT - 04/07/26 End Time: 09:44 AM PDT - 04/07/26 Previously reported issues with 2-Way SMS delivery toward Multiple Destination have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01154525