TeleSign incident

Operator Alert - Taiwan Mobile Co Ltd. (466/93;97;99) - 4/7/26

TeleSign experienced a minor incident on April 7, 2026 affecting EMEA - All countries, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started: Apr 07, 2026, 04:20 PM UTC
Resolved: Apr 07, 2026, 05:30 PM UTC
Duration: 1h 9m
Detected by Pingoru: Apr 07, 2026, 04:20 PM UTC

Affected components

EMEA - All countries

Update timeline

investigating Apr 07, 2026, 04:20 PM UTC

Start Time: 8:18 PDT AM - 4/7/2026 End Time: Ongoing We received notification that Taiwan Mobile Co Ltd. (466/93;97;99) from Taiwan (TW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01154553
resolved Apr 07, 2026, 05:30 PM UTC

Start Time: 8:18 PDT AM - 4/7/2026 End Time: 09:44 PDT AM - 4/7/2026 We received notification that the network issues previously reported by Taiwan Mobile Co Ltd. (466/93;97;99) from Taiwan (TW)have been resolved. Taiwan Mobile Co Ltd. (466/93;97;99) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01154553