TeleSign incident

Operator Service Alert - Brazil (BR) - Claro (724/05;12;38)

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 1, 2026 affecting NA & LATAM - All countries and Brazil, lasting 7h 52m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 02:32 PM UTC
Resolved
Apr 01, 2026, 10:25 PM UTC
Duration
7h 52m
Detected by Pingoru
Apr 01, 2026, 02:32 PM UTC

Affected components

NA & LATAM - All countriesBrazil

Update timeline

  1. investigating Apr 01, 2026, 02:32 PM UTC

    Issue: Operator - Brazil (BR) - Claro (724/05;12;38) Start Time: 06:46AM PDT - 04/01/26 End Time: Ongoing Summary: We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Telesign is engaged with the operators for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact [email protected].

  2. resolved Apr 01, 2026, 10:25 PM UTC

    Start Time: 06:46 AM PDT - 04/01/26 End Time: 03:16 PM PDT - 04/01/26 We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01152062