- Detected by Pingoru
- Nov 28, 2025, 07:06 PM UTC
- Resolved
- Nov 28, 2025, 07:44 PM UTC
- Duration
- 37m
Affected: CRM
Timeline · 2 updates
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investigating Nov 28, 2025, 07:06 PM UTC
Tekion is Investigating an issue within the CRM-ARC application for Texting and Click to Call. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.
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resolved Nov 28, 2025, 07:44 PM UTC
The Tekion CRM-ARC Application Issue regarding Texting and Click to Call has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2025, 02:39 PM UTC
- Resolved
- Nov 21, 2025, 02:54 PM UTC
- Duration
- 14m
Affected: AccountingPartsRetailServiceCoreAnalyticsCRMPayrollIntegrations
Timeline · 2 updates
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investigating Nov 21, 2025, 02:39 PM UTC
Awareness Tekion is Investigating an issue within the ARC Live Support Chat application. To contact Tekion support please email [email protected] or call us at 833-835-4662. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. . We appreciate your patience and understanding. We will provide an update to you as more information becomes available
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resolved Nov 21, 2025, 02:54 PM UTC
The Tekion ARC Chat Application Issue has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Nov 12, 2025, 12:14 AM UTC
- Resolved
- Nov 12, 2025, 01:21 AM UTC
- Duration
- 1h 7m
Affected: Retail
Timeline · 3 updates
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monitoring Nov 12, 2025, 12:14 AM UTC
We are currently monitoring an outage affecting all F&I Providers serviced by PEN. This outage will impact rating as well as eContracting. We will provide updates as more information becomes available to us. As a temporary measure please Switch to Manual Rating to manually input the sale amount if needed.
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monitoring Nov 12, 2025, 12:14 AM UTC
We are continuing to monitor for any further issues.
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resolved Nov 12, 2025, 01:21 AM UTC
PEN services have been restored and all providers are online and rating/eContracting. We'll continue to monitor to ensure stability.
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 06:42 PM UTC
- Resolved
- Nov 06, 2025, 10:15 PM UTC
- Duration
- 3h 33m
Affected: ServiceIntegrations
Timeline · 2 updates
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investigating Nov 06, 2025, 06:42 PM UTC
To all Hyundai dealers: We're aware of an issue where Recalls are not currently being delivered to ARC for Hyundai and Genesis vehicles. We're working with the OEM on a resolution. Updates will be provided as they become available.
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resolved Nov 06, 2025, 10:15 PM UTC
All recall data should now be successfully showing up in ARC for Hyundai and Genesis dealers. If you notice a discrepancy please reach out to Support and let us know. Thank you for your patience and understanding!
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 06:40 PM UTC
- Resolved
- Nov 06, 2025, 07:15 PM UTC
- Duration
- 34m
Affected: ServiceIntegrations
Timeline · 2 updates
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investigating Nov 06, 2025, 06:40 PM UTC
To all Ford dealers: we are aware of an issue currently affecting warranty submissions to Ford OWS. It seems to be intermittent at this time, so you may see some successful requests periodically. We're working with Ford on a resolution and will provide updates.
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resolved Nov 06, 2025, 07:15 PM UTC
We can see that all Ford warranty submissions are succeeding now. We are also receiving warranty status updates. If you have any warranty claims still sitting in a "Submitted" status, please resubmit them when convenient. Thank you for your patience during this time!
Read the full incident report →
- Detected by Pingoru
- Nov 06, 2025, 03:34 PM UTC
- Resolved
- Nov 06, 2025, 04:26 PM UTC
- Duration
- 51m
Affected: Service
Timeline · 2 updates
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investigating Nov 06, 2025, 03:34 PM UTC
Tekion is Investigating an issue impacting the ARC Service applications, resulting in some latency and slowness concerns. The Tekion Engineering team is actively working to fully address the issue and resolution. We will provide an update as more information is available.
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resolved Nov 06, 2025, 04:26 PM UTC
The issue impacting the ARC Service applications resulting in some latency and slowness concerns has been Resolved. If you experience any additional related issues please contact Tekion Support. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 04:10 PM UTC
- Resolved
- Nov 04, 2025, 05:52 PM UTC
- Duration
- 1h 41m
Affected: PartsService
Timeline · 2 updates
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identified Nov 04, 2025, 04:10 PM UTC
Tekion is aware of an issue for Fixed Operations Service/Parts where users are unable to upload signatures or media through the mobile app is reoccurring. Our team is actively investigating these issues and working to resolve them as quickly as possible. Workarounds: - You can attempt to complete your check-in using the web application, which is functioning normally. - If needed, you can disable the customer signature requirement and/or the media requirement from your check-in settings. We appreciate your patience and will provide further updates as soon as they become available.
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resolved Nov 04, 2025, 05:52 PM UTC
The Tekion ARC Application Issue for Fixed Operations Service/Parts uploading media and capturing signatures has been Resolved. Tekion Engineering will continue to monitor. If you are experience any additional related issues, please contact Tekion Support at [email protected] or call 1-833-835-4662 for further assistance. Thank you.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 03:52 PM UTC
- Resolved
- Nov 04, 2025, 04:51 PM UTC
- Duration
- 59m
Affected: Retail
Timeline · 2 updates
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investigating Nov 04, 2025, 03:52 PM UTC
Tekion is currently aware of an issue for F&I Products not rating, where users are unable to load the products. Our team is actively investigating these issues and working to resolve them as quickly as possible.
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resolved Nov 04, 2025, 04:51 PM UTC
The issue affecting F&I Products not rating has been successfully resolved. If you continue to experience any related issues, please don't hesitate to contact Tekion Support for further assistance. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 03:35 PM UTC
- Resolved
- Nov 04, 2025, 03:58 PM UTC
- Duration
- 22m
Affected: PartsService
Timeline · 2 updates
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investigating Nov 04, 2025, 03:35 PM UTC
Tekion is currently aware of an issue for Fixed Operations Service/Parts where users are unable to upload signatures or media through the mobile app. Our team is actively investigating these issues and working to resolve them as quickly as possible. Workarounds: - You can attempt to complete your check-in using the web application, which is functioning normally. - If needed, you can disable the customer signature requirement and/or the media requirement from your check-in settings. We appreciate your patience and will provide further updates as soon as they become available.
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resolved Nov 04, 2025, 03:58 PM UTC
The Tekion ARC Application Issue for Fixed Operations Service/Parts where users are unable to upload signatures or media through the mobile app has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support at [email protected] or Call at 833-835-4662 for further assistance. Thank you again for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 03:15 PM UTC
- Resolved
- Nov 04, 2025, 06:12 PM UTC
- Duration
- 2h 56m
Affected: Core
Timeline · 2 updates
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investigating Nov 04, 2025, 03:15 PM UTC
Awareness Tekion is Investigating an issue within the ARC Live Support Chat application. To contact Tekion support please email [email protected] or call us at 833-835-4662. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. . We appreciate your patience and understanding. We will provide an update to you as more information becomes available.
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resolved Nov 04, 2025, 06:12 PM UTC
The issue impacting Live Support Chat to the Tekion ARC applications has been Resolved. Tekion Engineering will continue to monitor for any further issue. You can resume assistance with Tekion Support via Live Chat, Email [email protected], or Call at 1-833 835-4661 to speak with an agent. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 02:56 PM UTC
- Resolved
- Nov 04, 2025, 03:39 PM UTC
- Duration
- 43m
Affected: ServiceIntegrations
Timeline · 2 updates
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investigating Nov 04, 2025, 02:56 PM UTC
To all GM dealers: we are aware of an issue causing warranty submissions to fail. We're actively working with GM on a resolution. At this time no action is required from your side. We will update this status as information becomes available.
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resolved Nov 04, 2025, 03:39 PM UTC
All GM dealers: the issue has been resolved. GM is requesting that any warranty submissions attempted in the past 2 hours be re-submitted from ARC. If you experience any issues with this process please reach out to our support team. Thank you!
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 04:55 PM UTC
- Resolved
- Oct 29, 2025, 11:18 PM UTC
- Duration
- 6h 22m
Affected: AccountingPartsRetailServiceCoreAnalyticsCRMPayrollIntegrations
Timeline · 4 updates
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monitoring Oct 29, 2025, 04:55 PM UTC
We are aware of an active service outage reported by Microsoft Azure. While Tekion ARC is hosted on AWS and remains fully operational, some of our integrated 3rd-party partners—such as RouteOne—may currently experience degraded performance or intermittent connectivity as a result of the Azure disruption. We are actively monitoring the situation and will provide updates as more information becomes available. Thank you for your patience and understanding.
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monitoring Oct 29, 2025, 11:14 PM UTC
We are continuing to monitor for any further issues.
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monitoring Oct 29, 2025, 11:18 PM UTC
The recent Microsoft Azure service disruption has been resolved. Tekion’s core platform, hosted on AWS, remained fully operational throughout the event, and your critical business functions continued without interruption. As with most technology providers, some Tekion integrations rely on third-party partners who may themselves use cloud services like Azure. In these cases, a few integrations—such as RouteOne—may have experienced intermittent connectivity or delays. These services have now been restored and are operating normally. Tekion’s cloud-native architecture is designed for resilience and business continuity, with multiple safeguards and fallback workflows in place to minimize exposure to third-party outages. If you have any questions or continue to experience anomalies, please reach out to our Support team.
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resolved Oct 29, 2025, 11:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 28, 2025, 01:03 PM UTC
- Resolved
- Oct 29, 2025, 05:08 PM UTC
- Duration
- 1d 4h
Affected: PartsIntegrations
Timeline · 11 updates
Read the full incident report →
- Detected by Pingoru
- Oct 27, 2025, 02:37 PM UTC
- Resolved
- Oct 27, 2025, 06:42 PM UTC
- Duration
- 4h 4m
Affected: PartsRetailServiceCoreIntegrations
Timeline · 5 updates
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investigating Oct 27, 2025, 02:37 PM UTC
We are actively investigating an issue causing 500 HTTP errors across all APC endpoints. The service will be intermittently available until a solution is found. Thank you for your patience.
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identified Oct 27, 2025, 02:39 PM UTC
The issue has been identified causing 500 HTTP errors across all APC endpoints. The service will be intermittently available until a solution is found. Thank you for your patience.
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identified Oct 27, 2025, 05:07 PM UTC
We have identified the issue. At this time roughly 25% of all APC traffic is failing, causing a degraded performance. We are still actively working on a resolution. Thank you again for your patience.
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monitoring Oct 27, 2025, 05:42 PM UTC
A fix has been put in place and we are monitoring the issue. You may still some intermittent failures as well as extended latency with successful calls. Thank you for your continued patience!
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resolved Oct 27, 2025, 06:42 PM UTC
The issue has been resolved at this time. If you are still seeing issues with APC make sure to first reset your token then try your request again. If issues persist afterwards please reach out to Integration support: [email protected] Thank you for your patience!
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2025, 02:36 PM UTC
- Resolved
- Oct 24, 2025, 03:24 PM UTC
- Duration
- 48m
Affected: Retail
Timeline · 2 updates
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identified Oct 24, 2025, 02:36 PM UTC
Tekion has Identified the issue impacting the ARC Retail Concierge and iPad Casting applications. Our engineering team is working diligently to resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update within the next 2 hours.
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resolved Oct 24, 2025, 03:24 PM UTC
The Tekion ARC Retail Concierge and iPad Casting applications issue has been Resolved and is Operational. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 07:25 PM UTC
- Resolved
- Oct 20, 2025, 09:49 PM UTC
- Duration
- 2h 23m
Affected: AccountingPartsRetailServiceCoreAnalyticsCRMPayrollIntegrations
Timeline · 4 updates
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monitoring Oct 20, 2025, 07:25 PM UTC
Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue that is causing issues with Retail F&I Menu product rating and PDF generation and are working on them with our partners. We will continue to provide updates as information becomes available.
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identified Oct 20, 2025, 07:39 PM UTC
Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue that is causing issues with Retail F&I Menu product rating and PDF generation and are working on them with our partners. Please use Email or the ARC Portal to contact Tekion Support with issues as Live chat is also impacted. We will continue to provide updates as information becomes available.
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monitoring Oct 20, 2025, 08:54 PM UTC
The impact affecting Tekion due to third-party vendor service interruptions has been mitigated with several of our vendors. Tekion ARC Application Printing Services and many F&I Menu Services are now operational. However, some issues with other third-party vendors may persist and are being monitored. Chat support has also been restored. If you experience any related problems, please contact Tekion Support. Thank you for your patience and understanding.
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resolved Oct 20, 2025, 09:49 PM UTC
The Third Party Vendor issues that was impacting their available services with Tekion has been Resolved. Tekion ARC Applications remain fully Operational. If you experience any related issues please contact Tekion Support. Thank you again for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Oct 14, 2025, 12:41 PM UTC
- Resolved
- Oct 14, 2025, 02:24 PM UTC
- Duration
- 1h 43m
Affected: Service
Timeline · 3 updates
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investigating Oct 14, 2025, 12:09 PM UTC
Tekion is investing an issue affecting Warranty Claim Submission. Our Engineering team is actively working on resolving this as a top priority. ETA - 2 Hours We appreciate your patience and will keep you updated with further developments.
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identified Oct 14, 2025, 12:41 PM UTC
Tekion is investigating an issue affecting Warranty Claim Submission. Our engineering team identified the cause and is addressing the issue with top priority. Appreciate your patience and will keep you posted once fix is complete.
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resolved Oct 14, 2025, 02:24 PM UTC
The issue affecting GM Warranty Claim Submission has been resolved. Our engineering team has identified the root cause and implemented a fix. The service is now fully operational and we are monitoring to ensure continued stability. If you continue to experience any related issues, please don't hesitate to contact Tekion Support for further assistance. Thank you for your patience while we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Oct 13, 2025, 02:25 PM UTC
- Resolved
- Oct 13, 2025, 04:38 PM UTC
- Duration
- 2h 13m
Affected: Service
Timeline · 3 updates
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investigating Oct 13, 2025, 02:25 PM UTC
Tekion is investing an issue affecting media uploads during the Check-In process on the ARC Mobile App. Our Engineering team is actively working on resolving this as a top priority. We appreciate your patience and will keep you updated with further developments.
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identified Oct 13, 2025, 04:19 PM UTC
Tekon is investigating an issue affecting media upload during check-in process on ARC mobile App using IPAD devices. Our engineering team identified the cause and is addressing the issue with top priority. ETA: 1 Hour Appreciate your patience and will keep you posted once fix is complete.
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resolved Oct 13, 2025, 04:38 PM UTC
The issue affecting Media Upload to Mobile App has been successfully resolved. If you continue to experience any related issues, please don't hesitate to contact Tekion Support for further assistance. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Oct 10, 2025, 03:11 PM UTC
- Resolved
- Oct 10, 2025, 04:32 PM UTC
- Duration
- 1h 21m
Affected: Accounting
Timeline · 2 updates
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investigating Oct 10, 2025, 03:11 PM UTC
Tekion is Investigating an issue impacting the ARC Accounting Applications, resulting in some latency and slowness concerns with journals and Financial Statements. The Tekion Engineering team is actively working to fully address the issue and resolution. We will provide an update as more information is available.
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resolved Oct 10, 2025, 04:32 PM UTC
The issue impacting the ARC Accounting applications resulting in some latency and slowness concerns has been Resolved. If you experience any additional related issues please contact Tekion Support. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Oct 10, 2025, 12:55 PM UTC
- Resolved
- Oct 20, 2025, 07:40 PM UTC
- Duration
- 10d 6h
Affected: Core
Timeline · 2 updates
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monitoring Oct 10, 2025, 12:55 PM UTC
Awareness: ARC integration with the National Do Not Call (NDNC) service is currently impacted by the ongoing U.S. Government shutdown. While the service remains active, it is operating with the most recent NDNC data received as of October 1. No additional updates have been processed since then. Please be assured that your compliance status remains unaffected during this period, as no new entries can be added or processed until government operations resume. At this time, Tekion does not have an estimated timeline for when NDNC data updates will recommence. Our team is actively monitoring the situation and will provide further updates as soon as new information becomes available. Thank you for your understanding and cooperation.
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resolved Oct 20, 2025, 07:40 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2025, 10:05 PM UTC
- Resolved
- Oct 10, 2025, 01:40 AM UTC
- Duration
- 3h 35m
Affected: Retail
Timeline · 2 updates
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investigating Oct 09, 2025, 10:05 PM UTC
Tekion has identified an issue affecting the F&I Menu loading for a subset of users, where the menu may not load as expected. Our Engineering team is actively investigating and working to resolve the problem as quickly as possible. We will share further updates as they become available. We sincerely appreciate your patience and apologize for any inconvenience this may cause.
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resolved Oct 10, 2025, 01:40 AM UTC
The issue affecting F&I Menu loading has been successfully resolved. If you continue to experience any related issues, please don't hesitate to contact Tekion Support for further assistance. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2025, 01:12 PM UTC
- Resolved
- Oct 08, 2025, 02:46 PM UTC
- Duration
- 1h 34m
Affected: Service
Timeline · 2 updates
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investigating Oct 08, 2025, 01:12 PM UTC
Tekion is Investigating an issue within the ARC Service application impacting the Flag Hours Reporting. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update within the next two hours.
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resolved Oct 08, 2025, 02:46 PM UTC
The Tekion ARC Service Application Issue impacting the Flag Hours Reporting has been Resolved. If you are experience any related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Oct 03, 2025, 02:14 PM UTC
- Resolved
- Oct 07, 2025, 04:51 PM UTC
- Duration
- 4d 2h
Affected: AccountingPartsRetailServiceCoreAnalyticsCRMPayrollIntegrations
Timeline · 3 updates
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monitoring Oct 03, 2025, 02:14 PM UTC
Upcoming Maintenance Notice To keep your experience fast, reliable, and secure, we’ll be performing overnight improvements to our cloud systems. When: Oct 5, 2025, 9:30 PM – Oct 6, 2025, 2:30 AM PST What to Expect: • Brief interruptions may occur a few times during this window • Some features may show errors for a few minutes at a time No action is required at this time by our Dealer Partners. If you have any questions, our Tekion Support team is here to help.
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monitoring Oct 06, 2025, 01:06 PM UTC
Upcoming Maintenance Notice To keep your experience fast, reliable, and secure, we’ll be performing overnight improvements to our cloud systems. When: Oct 6, 2025, 9:30 PM PST – Oct 7, 2025, 2:30 AM PST What to Expect: • Brief interruptions may occur a few times during this window • Some features may show errors for a few minutes at a time No action is required at this time by our Dealer Partners. If you have any questions, our Tekion Support team is here to help.
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resolved Oct 07, 2025, 04:51 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 26, 2025, 11:45 AM UTC
- Resolved
- Sep 26, 2025, 12:02 PM UTC
- Duration
- 16m
Affected: AccountingAnalytics
Timeline · 2 updates
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identified Sep 26, 2025, 11:45 AM UTC
Tekion has Identified an issue impacting Tekion ARC application for Accounting and Analytics. Our Engineering team is actively working to address the issue and resolve. We appreciate your patience and understanding. We will provide an update within the next hour.
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resolved Sep 26, 2025, 12:02 PM UTC
The Tekion Engineering team has resolved the issue concerning Accounting and Analytics. Please reach out to the Tekion Support team if any additional assistance is needed.
Read the full incident report →
- Detected by Pingoru
- Sep 26, 2025, 10:47 AM UTC
- Resolved
- Sep 26, 2025, 12:03 PM UTC
- Duration
- 1h 15m
Affected: PartsService
Timeline · 2 updates
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identified Sep 26, 2025, 10:47 AM UTC
Tekion has Identified an issue impacting the Tekion ARC application for Parts and Service. Our Engineering team is actively working to address the issue and resolve. We appreciate your patience and understanding. We will provide an update within the next hour.
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resolved Sep 26, 2025, 12:03 PM UTC
The Tekion Engineering team has resolved the issue concerning Parts & Service. Please reach out to the Tekion Support team if any additional assistance is needed.
Read the full incident report →
