Tekion Outage History

We are pleased to inform you that the issue causing slowness and electronic signature errors within the Tekion platform has been resolved. We apologize for the inconvenience caused and truly appreciate your patience and understanding throughout this time. If you are still experiencing any issues, please do not hesitate to reach out to Tekion Support.

PEN transactions are now completing as expected and Rating and Contracting through all providers is available. If plan codes aren't appearing please refresh the codes within the menu to update.

We are pleased to inform you that the issue causing slowness while loading the F&I Menu and Product Rating within the Tekion platform has been resolved. We apologize for the inconvenience caused and truly appreciate your patience and understanding throughout this time. If you are still experiencing any issues, please do not hesitate to reach out to Tekion Support.

Resolved: The third-party vendor (GTC) has resolved the underlying infrastructure issue. CRM texting and calling services are now fully operational. We have verified the fix and will continue to monitor the system to ensure stability.

The issue that impacted our phone system has been resolved.

This issue is now resolved.

The issue causing some users to be unexpectedly logged out while generating or printing PDF documents and while accessing reports has been resolved. Our team has confirmed that services are now functioning normally. For any RO PDFs affected during the incident, users will need to manually regenerate those PDFs. We sincerely apologize for the disruption and appreciate your patience throughout this incident.

Our Engineering team is deploying a fix overnight to restore rates and programs for impacted lenders. Until functionality is fully restored, please manually calculate rates within the deal. If you require additional assistance, please contact our Support Team.

The PDF generation service has been fully restored. All functionality is now operating normally. Users can now generate PDF documents without errors or delays. We apologize for any inconvenience this may have caused. If you continue experiencing issues, please contact support immediately. Thank you for your patience.

This issue has been resolved, and eContracting contracts are now sending successfully to RouteOne. If you experienced failed or delayed submissions during the incident window, please retry sending the contract. If you continue to see issues, reach out to Tekion Support team. Thank you for your patience and cooperation.

The Tekion CRM Lead activity delays Issue has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.

All functionality has returned to normal and we are considering this incident resolved. If you continue to see issues please refresh your browser and if issues persist please reach out to the Tekion Support team.

The CRM Lead Assignment Issue has been resolved. Leads are assigning immediately and triggering process automation at this time. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.

The Tekion ARC CRM Application Issue has been Resolved and is currently operational. Tekion Engineering is continuing work on reprocessing the leads and tasks that were impacted this morning If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.

The Tekion ARC CRM Application Issue regarding Tasks not being logged or completed has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.

Dear Dealer Partner, The issues causing slowness in the Retail Application, including the Deal screen, Vehicle Inventory, and document printing, have been resolved. Our Engineering team has implemented a fix, and the application should now be performing normally. If you continue to experience any issues, please reach out to the Tekion Support Team. We apologize for the inconvenience caused and thank you for your patience. Sincerely, Tekion Support

Update – This issue has been resolved. Printing for impacted dot-matrix and blank laser forms is now functioning normally. Engineering has implemented a fix, and we are continuing to monitor to ensure stability. We apologize for the disruption and appreciate your patience. If you have any questions or concerns related to this issue, please reach out to the Tekion Support Team. Sincerely, Tekion Support

Dear Dealer Partners, We are pleased to inform you that the earlier issue impacting deal booking for multisite dealers on our platform has been resolved. Our Engineering team has implemented a fix, and full functionality has been restored. We appreciate your patience and understanding while we worked to address this matter. If you continue to experience any issues, please do not hesitate to reach out to our support team for further assistance. Thank you for your continued partnership. Regards, Tekion Support

The Third Party Vendor issue that was impacting their available services with Tekion has been Resolved. Tekion ARC Applications remain fully Operational. If you experience any related issues please contact Tekion Support. Thank you.