Tekion Outage History

We are currently investigating an issue impacting multiple workflows within the system. Affected users may encounter issues with the following actions: Create or post journal entries Creating RO Creating SO (Part Sales Order) and PO ( Parts Purchase order) Posting and closing Deals Our engineering teams are actively engaged in identifying the root cause and working toward a resolution. Further updates will be provided as more information becomes available.

We are currently investigating an issue impacting the posting of journal entries. Affected users may experience error "Unable to create/Post Journal entries" when attempting to post entries within the system. Our engineering teams are actively engaged in identifying the root cause and working toward resolution. Further updates will be provided as more information becomes available.

We are currently experiencing a partial service disruption impacting Printing Services and Mobile App Services due to an ongoing third-party vendor outage. Our Engineering team is actively engaged with the vendor and is working toward full service restoration. Workaround – Printing Services: Dealerships may download a copy of the document and print it locally using their in-house printer setup. This will help ensure continuity of operations during the disruption. We will continue to share updates as additional information becomes available, including the estimated time for full restoration.

We are aware of the slowness being experienced while accessing the Repair Orders (ROs) and Parts screens. Our Engineering team is actively investigating the issue and working to implement a fix as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work toward resolution. We will continue to share updates as progress is made.

We are currently investigating an issue impacting Documents on the deal screen. Users may experience documents not loading and may also be unable to add new documents at this time. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will continue to share updates as more information becomes available.

We have identified an issue with generating and printing PDFs in Repair Orders. Our Engineering team is actively working on a fix and the estimated resolution time is 90 minutes. Please note that this issue is impacting only a specific set of dealers and is not a platform-wide outage. We appreciate your patience and will provide an update once the issue is resolved. If you are currently able to generate and print Repair Order PDFs without issues, no action is needed on your end.

We are currently investigating an issue impacting user login. Users may experience failures or delays while attempting to sign in. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will continue to provide updates as more information becomes available. Apologies for the inconvenience caused

We are aware of the slowness being experienced while generating PDFs for Repair Orders (ROs). Our Engineering team is actively investigating the issue and working to implement a fix as quickly as possible. We understand the impact this may have on your operations and will continue to share updates as progress is made.

We are currently investigating an issue that is preventing WA State Zip Codes from returning the proper tax rates. As a workaround please use a Non Washington Zip Code within the Desking screen and manually override the tax rate to return the appropriate tax amount. We'll update this page as soon as an ETA is provded

Tekion is Investigating an application issue impacting when a user completes a task. The Tekion Engineering team is actively working to fully address the issue and resolution. We will provide an update as more information is available.

We are aware of an issue affecting the sharing of some F&I contracts for eSigning. Our team is actively investigating and working toward a resolution. In the meantime, if you encounter this issue, please print the contract and obtain a wet signature. We apologize for the inconvenience and will continue to provide updates.

We are currently investigating reports of latency issues within the F&I Menu. Users may experience slower-than-expected load times or delayed responses when accessing or navigating the F&I Menu. Our team is actively engaged with our integration and engineering teams to identify the root cause and restore normal performance as quickly as possible. We will continue to monitor the situation closely and provide updates as more information becomes available. We sincerely appreciate your patience and understanding while we work to resolve this.

Portfolio/PEN has informed us that they are currently experiencing an outage impacting their F&I products. You may experience interruptions or degraded functionality with Portfolio while the issue is being address. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.

We are currently investigating an issue resulting in system slowness and electronic signature errors. We will provide an update as soon as we have more information

We are aware that some dealers may be experiencing slowness while loading the F&I Menu and Product Rating within the Tekion platform. Our engineering team has been notified and is actively investigating the root cause. We apologize for the inconvenience caused and will keep you posted about the progress once available. We truly appreciate your patience.