Tekion incident

Awareness : Tekion ARC Live Support Chat Issue - Investigating

Tekion experienced a notice incident on November 4, 2025 affecting Core, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started: Nov 04, 2025, 03:15 PM UTC
Resolved: Nov 04, 2025, 06:12 PM UTC
Duration: 2h 56m
Detected by Pingoru: Nov 04, 2025, 03:15 PM UTC

Affected components

Core

Update timeline

investigating Nov 04, 2025, 03:15 PM UTC

Awareness Tekion is Investigating an issue within the ARC Live Support Chat application. To contact Tekion support please email [email protected] or call us at 833-835-4662. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. . We appreciate your patience and understanding. We will provide an update to you as more information becomes available.
resolved Nov 04, 2025, 06:12 PM UTC

The issue impacting Live Support Chat to the Tekion ARC applications has been Resolved. Tekion Engineering will continue to monitor for any further issue. You can resume assistance with Tekion Support via Live Chat, Email [email protected], or Call at 1-833 835-4661 to speak with an agent. Thank you for your patience and understanding.