Tekion incident
Unable to Receive Parts - PO stuck in Pending Status for Honda
Tekion experienced a minor incident on October 28, 2025 affecting Parts and Integrations, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2025, 01:03 PM UTC
Tekion has identified intermittent issues with Purchase order acknowledgements impacting parts receipts, causing purchase orders to remain in a pending state for Honda and Porsche OEMs. Our engineering team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding. ETA: 1 Hour
- identified Oct 28, 2025, 02:08 PM UTC
Tekion is working with OEM to fix intermittent issues with Purchase order acknowledgements. Our engineering team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update within the next 1 hour.
- identified Oct 28, 2025, 03:21 PM UTC
We are continuing to work on this issue in collaboration with the OEM. We will provide another update once the fix has been deployed. The current ETA is 2 hours.
- identified Oct 28, 2025, 06:35 PM UTC
The Incident causing intermittent issues with the Purchase Order acknowledgements has been identified and Tekion engineering is continuing their work with the OEM's involved to resolve the issue. We appreciate your patience and understanding. We will provide another update within the next 1 hour.
- identified Oct 28, 2025, 07:36 PM UTC
The Incident causing intermittent issues with Purchase Order acknowledgements has been identified. The Tekion Engineering team is continuing work with the OEM (Honda) to resolve the issue. We appreciate your patience and understanding. We will provide another update within the next 1 hour
- identified Oct 28, 2025, 08:21 PM UTC
The Incident causing intermittent issues with Purchase Order acknowledgements has been identified. The Tekion Engineering team is continuing work with the OEM (Honda) to resolve the issue. We appreciate your patience and understanding. We will provide another update within the next 1 hour
- identified Oct 28, 2025, 09:43 PM UTC
The Incident causing intermittent issues with Purchase Order acknowledgements has been identified. The Tekion Engineering team is continuing work with the OEM (Honda) to resolve the issue. We appreciate your patience and understanding. We will provide another update within the next 1 hour
- identified Oct 28, 2025, 11:17 PM UTC
Parts Acknowledgements are still not successfully processing at this time. We are continuing to work with Honda directly on a fix. Note - once the issue has resolved, all missing Parts Acknowledgements will be re-sent from Honda for processing. Thanks for your continued patience!
- identified Oct 28, 2025, 11:18 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 29, 2025, 10:03 AM UTC
We’re actively working with Honda to resolve the Intermittent Purchase order Acknowledgement issue. They are investigating on their end and We will provide further updates as soon as we have more information. We appreciate your patience and understanding.
- resolved Oct 29, 2025, 05:08 PM UTC
Honda Parts Acknowledgements are now coming into ARC as expected, allowing Parts Order statuses to be updated. All previous orders will have their acknowledgements re-sent from Honda and should be updated by the end of the day. Thank you for patience during this time!