Tekion Outage History

Tekion had 59 outages in the last 2 years totaling 34h 30m of downtime — averaging 2.4 incidents per month.

There were 59 Tekion outages since August 14, 2025 totaling 34h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tekion.com

Critical September 26, 2025

Tekion ARC-CRM System

Detected by Pingoru: Sep 26, 2025, 10:13 AM UTC
Resolved: Sep 26, 2025, 12:01 PM UTC
Duration: 1h 48m

Affected: CRM

Timeline · 3 updates

identified Sep 26, 2025, 10:13 AM UTC

Tekion has Identified an issue impacting access to the Tekion ARC- CRM application. Our Engineering team is actively working to address the issue and resolve. We appreciate your patience and understanding. We will provide an update within the next hour.
identified Sep 26, 2025, 11:20 AM UTC

The Tekion Engineering team continues to work on a resolution impacting CRM. We greatly appreciate your patience. We will provide an update within the next hour.
resolved Sep 26, 2025, 12:01 PM UTC

The Tekion Engineering team has resolved the issue concerning CRM. Please reach out to the Tekion Support team if any additional assistance is needed.

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Notice September 17, 2025

Awareness: Third Party Vendor GoTo Connect Ongoing Issue

Detected by Pingoru: Sep 17, 2025, 09:48 PM UTC
Resolved: Sep 18, 2025, 07:23 PM UTC
Duration: 21h 34m

Affected: CRM

Timeline · 4 updates

monitoring Sep 17, 2025, 09:48 PM UTC

Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue with GoTo Connect that is impacting their available services with Tekion. Note: Tekion Systems are fully Operational at this time. We are monitoring alerts with GoTo Connect as they work to correct the impacted services. Services such as Calls and SMS Messaging have experienced issues. We will continue to monitor and update you as more information becomes available to us.
monitoring Sep 17, 2025, 11:48 PM UTC

Valued Dealer Partner, the Third Party Vendor issue with GoTo Connect is still ongoing. GTC support engineers indicate they are actively working towards a resolution for the issues impacting their Global Call and SMS Text Messaging services. Note: Tekion Systems remain fully Operational at this time. We will continue to monitor and update you as more information about resolution becomes available to us.
monitoring Sep 18, 2025, 12:55 PM UTC

Valued Dealer Partner, the Third Party Vendor issue with GoTo Connect continues. GTC support engineers indicate they are still working towards a complete resolution for the remaining issues impacting Global Call, SMS Text Messaging & Notification services. Note: Tekion Systems remain Operational at this time. We will continue to monitor and update you as the vendor provides additional information and a resolution is communicated.
resolved Sep 18, 2025, 07:23 PM UTC

The Third Party Vendor issue for GoTo Connect that was impacting their available services such as Calls and SMS Messaging with Tekion has been communicated by GTC Engineering as Resolved. Tekion ARC Applications remain fully Operational. If you experience any related issues please contact Tekion Support. Thank you.

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Notice September 17, 2025

Awareness: Third Party Vendor Issue GoTo Connect Services

Detected by Pingoru: Sep 17, 2025, 07:31 PM UTC
Resolved: Sep 17, 2025, 08:16 PM UTC
Duration: 44m

Affected: CRM

Timeline · 2 updates

monitoring Sep 17, 2025, 07:31 PM UTC

Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue with GoTo Connect that could be impacting their available services with Tekion. Note: Tekion Systems are fully Operational at this time. We are monitoring alerts with GoTo Connect as they work to correct the impacted services. Services such as Calls and SMS Messaging have experienced reported issues. We will continue to monitor and update you as more information becomes available to us.
resolved Sep 17, 2025, 08:16 PM UTC

The Third Party Vendor GoTo Connect issue that was impacting Calls and SMS Messaging their available services with Tekion has been reported as Resolved. Tekion ARC Applications remain fully Operational. If you experience any related issues please contact Tekion Support. Thank you.

Read the full incident report →

Minor September 17, 2025

Tekion ARC Retail F&I Application Issue

Detected by Pingoru: Sep 17, 2025, 04:24 PM UTC
Resolved: Sep 17, 2025, 04:54 PM UTC
Duration: 30m

Affected: Retail

Timeline · 3 updates

investigating Sep 17, 2025, 04:24 PM UTC

Tekion is Investigating a slowness issue within the ARC Retail F&I application. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.
monitoring Sep 17, 2025, 04:34 PM UTC

Tekion Engineering is currently monitoring performance issues with PEN Applications. PEN team is actively working to resolve this issue and will provide updates. This issue will impact the Retail Deal F&I screen and F&I Products rating. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.
resolved Sep 17, 2025, 04:54 PM UTC

The Tekion Retail PEN Application slowness Issue impacting the Deal F&I screen and F&I Products ratings has been Resolved as noted by PEN. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you again for your patience and understanding. Tekion will monitor for any additional alerts from PEN Solutions.

Read the full incident report →

Minor August 29, 2025

Tekion ARC System Issue - Screens Not Loading

Detected by Pingoru: Aug 29, 2025, 03:06 PM UTC
Resolved: Aug 29, 2025, 04:14 PM UTC
Duration: 1h 7m

Affected: AccountingPartsRetailServiceCoreAnalyticsCRMPayrollIntegrations

Timeline · 2 updates

investigating Aug 29, 2025, 03:06 PM UTC

Tekion is Investigating an application issue impacting access to the Tekion ARC applications. The Tekion Engineering team is actively working to fully address the issue and resolution. We will provide an update as more information is available.
resolved Aug 29, 2025, 04:14 PM UTC

The issue impacting all access to the Tekion ARC applications has been Resolved. Tekion Engineering will continue to monitor for any further issue. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.

Read the full incident report →

Minor August 29, 2025

Tekion ARC Service Advisor Performance Reporting Issue

Detected by Pingoru: Aug 29, 2025, 12:36 PM UTC
Resolved: Aug 29, 2025, 04:18 PM UTC
Duration: 3h 41m

Affected: Service

Timeline · 2 updates

investigating Aug 29, 2025, 12:36 PM UTC

Tekion is Investigating an issue within the ARC Service application pertaining Advisor Performance Reporting . Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.
resolved Aug 29, 2025, 04:18 PM UTC

The Tekion ARC Application Issue for Advisor Performance Reporting has also been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.

Read the full incident report →

Notice August 19, 2025

Test incident CRM

Detected by Pingoru: Aug 19, 2025, 02:24 PM UTC
Resolved: Aug 19, 2025, 02:24 PM UTC
Duration: —

Affected: CRM

Timeline · 1 update

resolved Aug 19, 2025, 02:24 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 18, 2025

Tekion ARC Application Slowness - Appointment Screen

Detected by Pingoru: Aug 18, 2025, 01:49 PM UTC
Resolved: Aug 18, 2025, 02:08 PM UTC
Duration: 18m

Affected: AccountingPartsRetailServiceCoreAnalyticsCRMPayrollIntegrations

Timeline · 2 updates

investigating Aug 18, 2025, 01:49 PM UTC

Tekion is Investigating an issue impacting the Appointment Screen in ARC Service applications, resulting in some latency and slowness concerns. The Tekion Engineering team is actively working to fully address the issue and resolution. We will provide an update as more information is available.
resolved Aug 18, 2025, 02:08 PM UTC

The issue impacting the Appointment Screen in ARC applications resulting in some latency and slowness concerns has been Resolved. If you experience any additional related issues please contact Tekion Support. Thank you for your patience and understanding.

Read the full incident report →

Minor August 14, 2025

Tekion ARC Application Latency / Slowness

Detected by Pingoru: Aug 14, 2025, 03:15 PM UTC
Resolved: Aug 14, 2025, 07:59 PM UTC
Duration: 4h 43m

Affected: AccountingPartsRetailServiceCoreAnalyticsCRMPayrollIntegrations

Timeline · 4 updates

identified Aug 14, 2025, 03:15 PM UTC

Tekion has Identified API issues impacting the ARC applications, resulting in some latency and slowness concerns. The Tekion Engineering team is actively working to fully resolve the issue. We will provide an update within the next 2 hours.
identified Aug 14, 2025, 04:48 PM UTC

Tekion has identified ongoing API issues that are impacting ARC applications, resulting in latency and performance degradation. Our engineering team is continuing their work to resolve the issue . We appreciate your understanding and will provide another update within the next 2 hours.
identified Aug 14, 2025, 07:07 PM UTC

Our team is actively working to resolve the issue and has engaged additional resources to expedite resolution. This remains a top priority, and we appreciate your patience as we work toward full restoration.
resolved Aug 14, 2025, 07:59 PM UTC

The reported API issue impacting the ARC applications resulting in some latency and slowness concerns has been Resolved. If you experience any additional related issues please contact Tekion Support. Thank you for your patience and understanding.

Read the full incident report →