Is Tekion down?

A platform-wide issue has been identified where the State field in address sections is not generating/populating across multiple modules. Wherever an address with a required State field exists in the system, users are unable to complete the workflow — resulting in a full operational standstill for Deal closings, Repair Orders (RO), Accounting, CRM, and Employee Onboarding. Users

The Engineering team has successfully identified and resolved the root cause of the State field not populating and "Cannot fetch country code" errors across the platform. The fix has been deployed to Production and fully verified. All affected workflows — including Deal closings, Repair Orders, Accounting, CRM, and Employee Onboarding — have been fully restored and are operating normally.

We are aware of an issue affecting the sharing of some F&I contracts for eSigning. Our team is actively investigating and working toward a resolution. In the meantime, if you encounter this issue, please print the contract and obtain a wet signature. We apologize for the inconvenience and will continue to provide updates.

We have identified the root cause of the issue and are actively working on a solution. In the meantime, if you continue to encounter this issue, please print the contract and obtain a wet signature. We appreciate your patience and will continue to provide updates.

A fix has been deployed for the issue. You should now be able to share contracts for eSigning without interruption. We will continue to monitor the situation to ensure full stability. If you experience any further issues, please do not hesitate to reach out to our support team. Thank you for your patience and understanding throughout this process.

We are continuing to monitor for any further issues.

This issue has been resolved and all functionality has been restored.

We are currently investigating reports of latency issues within the F&I Menu. Users may experience slower-than-expected load times or delayed responses when accessing or navigating the F&I Menu. Our team is actively engaged with our integration and engineering teams to identify the root cause and restore normal performance as quickly as possible. We will continue to monitor the situation closely and provide updates as more information becomes available. We sincerely appreciate your patience and understanding while we work to resolve this.

We are pleased to report that the majority of latency issues within the F&I Menu have been resolved. Our engineering team is continuing to monitor the situation closely to ensure that all systems are fully operational and performing as expected. We will provide a final update once the incident has been completely resolved. Thank you for your continued patience and understanding throughout this process.

We are pleased to inform you that the latency issues within the F&I Menu have been resolved. Systems are now operating as expected. Thank you for your continued patience and understanding throughout this process.

We are currently observing errors impacting some product rating responses from Ally. Our team is actively engaged with PEN, our aggregation partner, to investigate and work toward resolution as quickly as possible. We will continue to monitor the situation closely and provide updates as more information becomes available. Thank you for your patience and understanding.

We are continuing to monitor for any further issues.

Ally and PEN are continuing to work toward a resolution for the ongoing outage. We appreciate your patience as our teams remain actively engaged in this effort. In the meantime, a workaround is available to help minimize disruption to your workflow: If rates are failing to pull, you can continue desking deals by selecting the Manual Rating option within the Plan Code dropdown. We will continue to monitor the situation and provide updates as new information becomes available.

We are currently observing errors impacting some PEN product rating responses. Our team is actively engaged with PEN, our aggregation partner, to investigate the issue and work toward a resolution as quickly as possible. If rates are failing to pull for a deal, users can continue desking by selecting the Manual Rating option within the Plan Code dropdown. Manual Rating Steps 1) Open the deal and navigate to the F&I Menu tab. 2) Add the product or select an existing product from the list. 3) Click the three-dot menu (kebab menu) next to the product and select Edit. 4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating. 5) Enter the cost and price and coverage name 6) Review and confirm that the values are correct before proceeding. 7) Click Save or Apply to Deal. We will continue to monitor the situation closely and share further updates as new information becomes available. Thank you for your patience and understanding.

The PEN outage has been resolved. However, there is of an ongoing issue affecting Ally products. In the meantime, a workaround is available to help minimize disruption to your workflow: Manual Rating Steps: 1) Open the deal and navigate to the F&I Menu tab. 2) Add the product or select an existing product from the list. 3) Click the three-dot menu (kebab menu) next to the product and select Edit. 4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating. 5) Enter the cost and price and coverage name 6) Review and confirm that the values are correct before proceeding. 7) Click Save or Apply to Deal. We will continue to monitor the situation and provide updates as new information becomes available. We will continue to monitor the situation closely and share further updates as new information becomes available. Thank you for your patience and understanding.

Ally and PEN are continuing to work toward a resolution for the ongoing outage. We appreciate your patience as our teams remain actively engaged in this effort. In the meantime, a workaround is available to help minimize disruption to your workflow: 1) Open the deal and navigate to the F&I Menu tab. 2) Add the product or select an existing product from the list. 3) Click the three-dot menu (kebab menu) next to the product and select Edit. 4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating. 5) Enter the cost and price and coverage name 6) Review and confirm that the values are correct before proceeding. 7) Click Save or Apply to Deal. We will continue to monitor the situation closely and share further updates as new information becomes available. Thank you for your patience and understanding.

Ally and PEN are continuing to work toward a resolution for the ongoing outage with Ally F&I product rating/contracting. We appreciate your patience as our teams remain actively engaged in this effort. In the meantime, a workaround is available to help minimize disruption to your workflow: 1) Open the deal and navigate to the F&I Menu tab. 2) Add the product or select an existing product from the list. 3) Click the three-dot menu (kebab menu) next to the product and select Edit. 4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating. 5) Enter the cost and price and coverage name 6) Review and confirm that the values are correct before proceeding. 7) Click Save or Apply to Deal. We will continue to monitor the situation closely and share further updates as new information becomes available. Thank you for your patience and understanding.

PEN are continuing to work toward a resolution for the ongoing unavailability with Ally and Assurant F&I product rating/contracting. We appreciate your patience as our teams remain actively engaged in this effort. In the meantime, a workaround is available to help minimize disruption to your workflow: 1) Open the deal and navigate to the F&I Menu tab. 2) Add the product or select an existing product from the list. 3) Click the three-dot menu (kebab menu) next to the product and select Edit. 4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating. 5) Enter the cost and price and coverage name 6) Review and confirm that the values are correct before proceeding. 7) Click Save or Apply to Deal. We will continue to monitor the situation closely and share further updates as new information becomes available. If you need any assistant or help while using the manual rating steps do reach out Tekion Support Team. Thank you for your patience and understanding.

We are pleased to inform you that Assurant products are now available and fully operational. Our teams will continue to monitor the situation to ensure stability. Ally and PEN are continuing to actively collaborate toward a full resolution of the ongoing service disruption affecting Ally F&I product rating and contracting. We appreciate your continued patience as our teams remain fully engaged in this effort. To minimize disruption to your workflow in the interim, please follow the steps outlined below: 1) Open the deal and navigate to the F&I Menu tab. 2) Add the product or select an existing product from the list. 3) Click the three-dot menu (kebab menu) next to the product and select Edit. 4) In the edit window, locate the Plan Codes section and click Switch to Manual Rating. 5) Enter the cost and price and coverage name 6) Review and confirm that the values are correct before proceeding. 7) Click Save or Apply to Deal. We will continue to monitor the situation closely and share further updates as new information becomes available. If you need any assistant or help while using the manual rating steps do reach out to Tekion Support Team. Thank you for your patience and understanding.

We are happy to confirm that the issue affecting rating and contracting through Ally and GM Canada has been fully resolved, following confirmation from PEN Support. Dealers can now pull product rates and generate contracts within the F&I Menu as normal. No further action or workarounds are required. We apologize for any inconvenience this may have caused and thank you for your patience and understanding while our teams worked to resolve this issue.

Tekion has identified an issue within the ARC CRM. We are seeing delays with Tasks and Communications not updating immediately within the CRM and Leads. Our engineering team is actively engaged and working diligently to identify and resolve the issue as quickly as possible. We appreciate your patience and understanding. We will provide an update to you as more information becomes available.

The Tekion CRM Application Issue has been Resolved. If you are experiencing any additional related issues, please contact Tekion Support for further assistance. Thank you for your patience and understanding.