Supra Systems Outage History

Supra Systems is up right now

Supra Systems had 26 outages in the last 2 years totaling 3099h 36m of downtime, averaging 1.1 incidents per month.

There were 26 Supra Systems outages since February 5, 2025 totaling 3099h 36m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.suprasystems.com

Minor October 9, 2026

Notification of Supra One Issue - Platform Slow Performance

Detected by Pingoru
Oct 09, 2026, 03:34 PM UTC
Resolved
Oct 09, 2026, 05:25 PM UTC
Duration
1h 51m
Affected: WebsiteMobile AppChat System
Timeline · 4 updates
  1. investigating Oct 09, 2026, 03:34 PM UTC

    Dear Valued Customer, We are aware of a newly reported issue causing slow performance in the Supra One Platform. Users may experience delays when performing searches and lookups. Our team is actively investigating the issue and will provide updates as more information becomes available. If you have any questions, please contact us at 1-877-699-6787. Thank you for your patience, Supra One

  2. monitoring Oct 09, 2026, 04:12 PM UTC

    Dear Supra One User, We would like to provide you with an update regarding the earlier issue affecting the Supra One platform, including the website and mobile app. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team

  3. monitoring Oct 09, 2026, 05:23 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 09, 2026, 05:25 PM UTC

    Dear Supra User, The earlier issue with the Supra One Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at 1-877-699-6787 with any questions. Thank you, The Supra Team

Read the full incident report →

Major October 6, 2026

Notification of Supra One Login Issue - Platform

Detected by Pingoru
Oct 06, 2026, 04:42 PM UTC
Resolved
Oct 06, 2026, 06:05 PM UTC
Duration
1h 23m
Affected: WebsiteMobile AppChat System
Timeline · 4 updates
  1. investigating Oct 06, 2026, 04:42 PM UTC

    Dear Valued Customer, We are aware of a newly-reported issue that may adversely affect user experience with Login via Honeywell on the Supra One Platform. We are investigating and will follow up with more details as they become available. If you have any questions, please contact us at 1-877-699-6787 Thank you for your patience, Supra One

  2. identified Oct 06, 2026, 05:05 PM UTC

    Dear Valued Customer, We have identified the cause of the login issue affecting Login via Honeywell on the Supra One Platform. The issue is related to an outage impacting our third-party identity provider. The identity provider has identified the cause and is actively implementing a fix. Some users may continue to experience difficulty logging in while the issue is being resolved. We will continue to monitor the situation and provide further updates as they become available. If you have any questions, please contact us at 1-877-699-6787. Thank you for your patience, Supra One

  3. monitoring Oct 06, 2026, 05:28 PM UTC

    Dear Supra One User, We would like to provide you with an update regarding the earlier issue affecting the Supra One platform, including the website and mobile app. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team

  4. resolved Oct 06, 2026, 06:05 PM UTC

    Dear Supra User, The earlier issue with the Supra One Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at 1-877-699-6787 with any questions. Thank you, The Supra Team

Read the full incident report →

Minor October 5, 2026

Notification of Supra One Issue - Supra Lockboxes

Detected by Pingoru
Oct 05, 2026, 02:10 PM UTC
Resolved
Oct 05, 2026, 03:57 PM UTC
Duration
1h 47m
Affected: WebsiteMobile AppChat System
Timeline · 3 updates
  1. investigating Oct 05, 2026, 02:10 PM UTC

    Dear Valued Customer, We are aware of a newly-reported issue that may adversely affect user experience with Supra Key Sync and Lockbox Assignment within the Supra One Platform. We are investigating and will follow up with more details as they become available. If you have any questions, please contact us at 1-877-699-6787 Thank you for your patience, Supra One

  2. monitoring Oct 05, 2026, 02:15 PM UTC

    Dear Supra One User, We would like to provide you with an update regarding the earlier issue affecting the Supra One's Key Sync and Lockbox Assignment functionality. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra One Team

  3. resolved Oct 05, 2026, 03:57 PM UTC

    Dear Supra One User, The earlier issue with the Supra One Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at 1-877-699-6787 with any questions. Thank you, The Supra One Team

Read the full incident report →

Minor September 10, 2026

Notification of Supra One Issue with Email Notifications Deliverability

Detected by Pingoru
Sep 10, 2026, 03:18 PM UTC
Resolved
Sep 10, 2026, 06:25 PM UTC
Duration
3h 6m
Affected: WebsiteMobile AppChat System
Timeline · 3 updates
  1. investigating Sep 10, 2026, 03:18 PM UTC

    Dear Valued Customer, We are aware of a newly-reported issue that may adversely affect user experience with email notifications sent from the Supra One Platform. We are investigating and will follow up with more details as they become available. To help avoid missing important notifications, we recommend ensuring that SMS notifications are enabled while our team works toward a resolution. If you have any questions, please contact us at 1-877-699-6787 Thank you for your patience, Supra One

  2. monitoring Sep 10, 2026, 04:19 PM UTC

    Dear Supra One User, We would like to provide you with an update regarding the earlier Email Notification issue affecting the Supra One platform. Email Service has been restored and the backlogged email notifications are now delivering. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team

  3. resolved Sep 10, 2026, 06:25 PM UTC

    Dear Supra User, The earlier issue with the Supra One Email Notification Deliverability has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at 1-877-699-6787 with any questions. Thank you, The Supra Team

Read the full incident report →

Critical July 9, 2026

Notification of Supra One Issue - Web & Mobile Platform

Detected by Pingoru
Jul 09, 2026, 01:58 PM UTC
Resolved
Jul 10, 2026, 02:21 PM UTC
Duration
1d
Affected: WebsiteMobile AppChat System
Timeline · 6 updates
  1. investigating Jul 09, 2026, 01:58 PM UTC

    Dear Valued Customer, We are aware of a newly-reported 500 Internal Server Error issue that may adversely affect user experience with the Supra One Web Platform. We are investigating and will follow up with more details as they become available. If you have any questions, please contact us at 1-877-699-6787 Thank you for your patience, Supra One

  2. investigating Jul 09, 2026, 02:20 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 09, 2026, 02:21 PM UTC

    Dear Valued Customer, We are aware of a newly-reported issue that may adversely affect user experience with the Supra One Platform. We are investigating and will follow up with more details as they become available. If you have any questions, please contact us at 1-877-699-6787 Thank you for your patience, Supra

  4. investigating Jul 09, 2026, 02:23 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Jul 09, 2026, 03:05 PM UTC

    Dear Supra User, We would like to provide you with an update regarding the earlier issue affecting the Supra One platform, including the website and mobile app. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra One Team

  6. resolved Jul 10, 2026, 02:21 PM UTC

    Dear Supra User, The earlier issue with the Supra One Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at 1-877-699-6787 with any questions. Thank you, The Supra Team

Read the full incident report →

Minor May 30, 2026

SMS Notification Interruption

Detected by Pingoru
May 30, 2026, 07:41 PM UTC
Resolved
May 30, 2026, 11:38 PM UTC
Duration
3h 57m
Affected: WebsiteMobile AppChat System
Timeline · 2 updates
  1. identified May 30, 2026, 07:41 PM UTC

    Dear Supra One User, Our platform is currently experiencing an ongoing issue with users not receiving SMS (text message) notifications. Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. In the meantime, please use our email-based notification options. We will provide an update on any changes and when the issue is resolved. Please reach out to us at 1-877-699-6787 with any questions. Thank you for your patience, The Supra Team

  2. resolved May 30, 2026, 11:38 PM UTC

    Dear Supra User, The earlier issue with the SMS Notifications for Supra One Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at 1-877-699-6787 with any questions. Thank you, The Supra Team

Read the full incident report →

Major May 10, 2026

Notification of Supra One Login Issue with Honeywell Multi-Factor Authentication (MFA) - Platform

Detected by Pingoru
May 10, 2026, 06:08 PM UTC
Resolved
May 10, 2026, 09:13 PM UTC
Duration
3h 5m
Affected: WebsiteMobile AppChat System
Timeline · 4 updates
  1. investigating May 10, 2026, 06:08 PM UTC

    Dear Valued Customer, We are aware of a newly-reported issue that may adversely affect user experience with login to the Supra One Platform using the Honeywell Multi-factor Authentication (MFA) provider. We are investigating and will follow up with more details as they become available. Should your market provide the option to login via your Client IDP, please proceed to use this option to login. If you have any questions, please contact us at 1-877-699-6787 Thank you for your patience, Supra

  2. investigating May 10, 2026, 06:58 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 10, 2026, 06:59 PM UTC

    Dear Supra User, We would like to provide you with an update regarding the earlier issue affecting the Supra One platform, including the website and mobile app. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team

  4. resolved May 10, 2026, 09:13 PM UTC

    Dear Supra User, The earlier issue with the Supra One Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at 1-877-699-6787 with any questions. Thank you, The Supra Team

Read the full incident report →

Major March 24, 2026

Notification of Supra One Mobile App Issue - MFA and Unable to Retrieve Showing Requests Error

Detected by Pingoru
Mar 24, 2026, 02:27 PM UTC
Resolved
Mar 24, 2026, 08:10 PM UTC
Duration
5h 43m
Affected: Mobile App
Timeline · 3 updates
  1. investigating Mar 24, 2026, 02:27 PM UTC

    Dear Supra User, We are aware of a newly-reported issue an that may adversely affect user experience with the Supra One Mobile App. We are investigating and will follow up with more details as they become available. The issue relates to Non-Honeywell IDP Clients losing ability to leverage their MLS Sign-on Partner and users who are experiencing the "unable to retrieve Showing Requests" error on their mobile apps. Please reach out to us at 1-877-699-6787 with any questions. Thank you for your patience, The Supra Team

  2. monitoring Mar 24, 2026, 02:51 PM UTC

    Dear Supra User, We would like to provide you with an update regarding the issue affecting the Supra One Mobile App. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team

  3. resolved Mar 24, 2026, 08:10 PM UTC

    Dear Supra User, The issue with the Supra One Mobile App has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at 1-877-699-6787 with any questions. Thank you, The Supra Team

Read the full incident report →

Notice February 17, 2026

Update on Supra One Platform Issue - Login Issue

Detected by Pingoru
Feb 17, 2026, 07:23 PM UTC
Resolved
Mar 04, 2026, 11:31 PM UTC
Duration
15d 4h
Affected: WebsiteMobile AppChat System
Timeline · 5 updates
  1. identified Feb 17, 2026, 07:23 PM UTC

    Dear Supra (BrokerBay) User, The Supra One Platform, including the website and mobile app, is currently experiencing an intermittent issue with the Multi-Factor Authentication feature causing some users to frequently re-authenticate. Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. In the meantime, users who do experience this issue, please continue to re-authenticate and log back into your accounts. We will provide an update on any changes and when the issue is resolved. Please reach out to us at 1-877-699-6787 with any questions. Thank you for your patience, The Supra Team

  2. identified Feb 18, 2026, 08:51 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 18, 2026, 08:57 PM UTC

    Dear Supra (BrokerBay) User, We are currently experiencing an issue with some users being frequently logged out of our application. We understand the frustration that this is causing and are handling this with the highest of priority. Yesterday, we pushed an update to alleviate users logging in with Honeywell from having to continuously go through the multi-factor authentication (MFA) workflow. This will make logging in easier for these users but does not solve the underlying log out issue. We are actively working on this and will provide another update ASAP including resolution timeline. Thank you for your patience, The Supra Team

  4. monitoring Feb 19, 2026, 08:30 PM UTC

    Dear Supra User, We would like to provide you with an update regarding the login issue affecting the Supra One Mobile App. We have identified the root cause and implemented a priority adjustment to resolve the issue. The fix released requires the most updated version of the mobile app. If your mobile app is not version 2.1, you will receive a notice an on your device that you must go to the app store and upgrade to version 2.1. Please ensure your mobile app is updated. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team

  5. resolved Mar 04, 2026, 11:31 PM UTC

    Dear Supra User, The earlier login issue with the Supra One Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at 1-877-699-6787 with any questions. Thank you, The Supra Team

Read the full incident report →

Critical January 28, 2026

Notification of Supra One Issue - Platform

Detected by Pingoru
Jan 28, 2026, 03:56 PM UTC
Resolved
Jan 29, 2026, 04:38 PM UTC
Duration
1d
Affected: WebsiteMobile AppChat System
Timeline · 5 updates
  1. investigating Jan 28, 2026, 03:56 PM UTC

    Dear Valued Customer, We are aware of a newly-reported issue that may adversely affect user experience with access to the Supra One Platform. We are investigating and will follow up with more details as they become available. If you have any questions, please contact us at 1-877-699-6787 Thank you for your patience, Supra

  2. monitoring Jan 28, 2026, 04:00 PM UTC

    Dear Supra User, We would like to provide you with an update regarding the earlier issue affecting the Supra One platform, including the website and mobile app. We have identified the cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team

  3. identified Jan 28, 2026, 06:13 PM UTC

    Dear Supra User, The Supra One platform, including the website and mobile app, is currently experiencing intermittent issues with using Sign in with Honeywell. Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. Should you encounter the issue, as a workaround, please use lower case characters in the email field to bypass the error. We will provide an update on any changes and when the issue is resolved. Please reach out to us at 1-877-699-6787 with any questions. Thank you for your patience, The Supra Team

  4. monitoring Jan 28, 2026, 09:29 PM UTC

    Dear Supra User, We would like to provide you with an update regarding the earlier issue affecting the Supra One platform, including the website and mobile app. We have identified the cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team

  5. resolved Jan 29, 2026, 04:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 27, 2026

Update on Supra One Issue - Chat Feature

Detected by Pingoru
Jan 27, 2026, 03:11 PM UTC
Resolved
Jan 27, 2026, 09:22 PM UTC
Duration
6h 11m
Affected: WebsiteMobile AppChat System
Timeline · 3 updates
  1. identified Jan 27, 2026, 03:11 PM UTC

    Dear Supra User, The Supra One platform is currently experiencing an issue with the Chat feature. This impacts all users outside British Columbia, Canada. Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. We will provide an update on any changes and when the issue is resolved. Please reach out to us at 1-877-699-6787 with any questions. Thank you for your patience, The Supra Team

  2. monitoring Jan 27, 2026, 09:07 PM UTC

    Dear Supra User, We would like to provide you with an update regarding the earlier issue affecting the Supra One platform's Chat Feature. We have identified the cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team

  3. resolved Jan 27, 2026, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 22, 2026

Current Service Advisory - Supra Scheduling (BrokerBay)

Detected by Pingoru
Jan 22, 2026, 11:26 PM UTC
Resolved
Jan 23, 2026, 02:26 AM UTC
Duration
3h
Affected: WebsiteMobile AppChat System
Timeline · 3 updates
  1. identified Jan 22, 2026, 11:26 PM UTC

    Dear Supra Scheduling (BrokerBay) Subscriber, Some users are reporting delays or difficulty receiving email messages needed to complete authentication when signing in. Early indications suggest this may be part of a broader issue affecting email delivery beyond Supra Scheduling (BrokerBay). Our team is actively monitoring the situation and working with partners to gather more information. We will provide additional updates here as they become available. If you need assistance, please contact our support team at 1‑877‑699‑6787. Thank you for your patience. — The Supra Team

  2. identified Jan 23, 2026, 12:34 AM UTC

    Dear Supra Scheduling (BrokerBay) Subscriber, Some users continue to report intermittent delays or difficulty receiving email messages needed to complete authentication when signing in. We have confirmed this is a part of a broader issue affecting email delivery beyond Supra Scheduling (BrokerBay). Our team is actively monitoring the situation and working with partners to gather more information. We will provide additional updates here as they become available. If you need assistance, please contact our support team at 1‑877‑699‑6787. Thank you for your patience. — The Supra Team

  3. resolved Jan 23, 2026, 02:26 AM UTC

    Dear Supra Scheduling (BrokerBay) Subscriber, We are pleased to inform you that the Service Advisory concerning intermittent delays in receiving email messages for authentication when signing into Supra Scheduling (BrokerBay) has been resolved. Our team will continue to monitor the situation proactively. If you require assistance, please contact us at 1-877-699-6787. — The Supra Team

Read the full incident report →

Major December 27, 2025

Notification of BrokerBay Issue - Platform Email & SMS Notifications

Detected by Pingoru
Dec 27, 2025, 12:03 AM UTC
Resolved
Dec 27, 2025, 09:32 PM UTC
Duration
21h 29m
Affected: WebsiteMobile AppChat System
Timeline · 2 updates
  1. investigating Dec 27, 2025, 12:03 AM UTC

    Dear Valued Customer, We are aware of a newly-reported issue that may adversely affect user experience with notifications sent from the BrokerBay Platform. We are investigating and will follow up with more details as they become available. If you have any questions, please contact us at [email protected] Thank you for your patience, BrokerBay Support Team

  2. resolved Dec 27, 2025, 09:32 PM UTC

    Dear BrokerBay User, The earlier issue with the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team

Read the full incident report →

Minor December 26, 2025

Notification of BrokerBay Issue - Platform wide Email and SMS Notifications

Detected by Pingoru
Dec 26, 2025, 06:05 PM UTC
Resolved
Dec 26, 2025, 09:11 PM UTC
Duration
3h 5m
Affected: WebsiteMobile AppChat System
Timeline · 4 updates
  1. investigating Dec 26, 2025, 06:05 PM UTC

    Dear Valued Customer, We are aware of a newly-reported issue that may adversely affect user experience with notifications sent from the BrokerBay Platform. We are investigating and will follow up with more details as they become available. If you have any questions, please contact us at [email protected] Thank you for your patience, BrokerBay Support Team

  2. investigating Dec 26, 2025, 06:07 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 26, 2025, 08:42 PM UTC

    Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay platform notifications.We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team

  4. resolved Dec 26, 2025, 09:11 PM UTC

    Dear BrokerBay User, The earlier issue with the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team

Read the full incident report →

Critical November 9, 2025

Notification of BrokerBay Issue - Platform

Detected by Pingoru
Nov 09, 2025, 07:26 PM UTC
Resolved
Nov 09, 2025, 10:36 PM UTC
Duration
3h 10m
Affected: WebsiteMobile AppChat System
Timeline · 4 updates
  1. investigating Nov 09, 2025, 07:26 PM UTC

    Dear BrokerBay User, We are aware of a newly-reported issue that may adversely affect user experience with the BrokerBay platform, including the website and mobile app. We are investigating and will follow up with more details as they become available. Please reach out to us at 1-877-699-6787 with any questions. Thank you for your patience, The BrokerBay Team

  2. identified Nov 09, 2025, 08:54 PM UTC

    Dear BrokerBay User, The BrokerBay platform, including the website and mobile app, is currently experiencing an issue. This results in you and your members experiencing difficulty interacting with the platform. Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. Please reach out to us at 1-877-699-6787 with any questions. Thank you for your patience, The BrokerBay Team

  3. monitoring Nov 09, 2025, 10:34 PM UTC

    Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay platform, including the website and mobile app. We have identified the cause and implemented an adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 or [email protected] with any questions. Thank You, The BrokerBay Team

  4. resolved Nov 09, 2025, 10:36 PM UTC

    Dear BrokerBay User, The earlier issue with the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team

Read the full incident report →

Minor September 6, 2025

Notification of BrokerBay Issue - Email Support & Affiliates

Detected by Pingoru
Sep 06, 2025, 04:57 PM UTC
Resolved
Sep 06, 2025, 06:06 PM UTC
Duration
1h 9m
Timeline · 3 updates
  1. identified Sep 06, 2025, 04:57 PM UTC

    Dear BrokerBay User, We are currently experiencing an issue with selected parts of our email functionality. While this does NOT impact the vast majority of automated showing notifications generated by the BrokerBay Platform, which will continue to be delivered as expected to users, it does impact receiving timely support via [email protected] and timely affiliate email notifications. Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. In the meantime, please reach out to us at 1-877-699-6787 for assistance and expect short delays as we process affiliate notifications until resolved. We will reach out with updates as they become available. Thank you for your patience. The BrokerBay Team

  2. monitoring Sep 06, 2025, 06:06 PM UTC

    Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay support email and affiliate functionality. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] or 1-877-699-6787 with any questions. Thank You, The BrokerBay Team

  3. resolved Sep 06, 2025, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 17, 2025

Notification of BrokerBay Issue - Showing Insights Feature

Detected by Pingoru
Jul 17, 2025, 01:44 PM UTC
Resolved
Jul 17, 2025, 10:58 PM UTC
Duration
9h 14m
Affected: Website
Timeline · 3 updates
  1. investigating Jul 17, 2025, 01:44 PM UTC

    Dear BrokerBay User, We are aware of a newly-reported issue that may adversely affect user experience with the BrokerBay Showing Insights feature. We are investigating and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team

  2. monitoring Jul 17, 2025, 03:31 PM UTC

    Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Showing Insights feature functionality. We have identified the cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team

  3. resolved Jul 17, 2025, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 4, 2025

Notification of BrokerBay Issue - ITSO Market Only

Detected by Pingoru
Jul 04, 2025, 08:48 PM UTC
Resolved
Jul 07, 2025, 04:25 PM UTC
Duration
2d 19h
Timeline · 3 updates
  1. investigating Jul 04, 2025, 08:48 PM UTC

    Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with the automated listing pull within the Information Technology Systems Ontario market, known as ITSO. This impacts ITSO (Ontario, Canada) market users only. We are investigating and will follow up with more details as they become available. In the meantime, ITSO listings and photos will take longer than usual to appear on BrokerBay. Please reach out to us at [email protected] should your listing not appear within an hour. Please note photos may take longer to appear automatically but can also be uploaded manually to BrokerBay once your listing is present. We will provide an update on any changes and when the issue is resolved. Thank you for your patience, The BrokerBay Team

  2. monitoring Jul 07, 2025, 04:25 PM UTC

    Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Platform's ITSO Listing Connection. This impacted users in ITSO only, within Ontario, Canada. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team

  3. resolved Jul 07, 2025, 04:25 PM UTC

    Dear BrokerBay User, The earlier issue with the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team

Read the full incident report →

Major June 17, 2025

Notification of BrokerBay Issue - Merge/Combine Listing Feature Only

Detected by Pingoru
Jun 17, 2025, 02:39 PM UTC
Resolved
Jun 17, 2025, 07:21 PM UTC
Duration
4h 42m
Affected: Website
Timeline · 3 updates
  1. investigating Jun 17, 2025, 02:39 PM UTC

    Dear BrokerBay User, We are aware of a newly-reported issue that may adversely affect user experience with the BrokerBay website's Listing Merge and Combine tools. This is the feature that allows admins to associate two MLS listings for a single property to accept showings. We are investigating and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team

  2. monitoring Jun 17, 2025, 07:21 PM UTC

    Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Website's Listing Merge and Combine tools. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team

  3. resolved Jun 17, 2025, 07:21 PM UTC

    Dear BrokerBay User, The earlier issue with the BrokerBay website has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team

Read the full incident report →

Critical June 12, 2025

Notification of Google Service Outage Impact on BrokerBay - Web & Mobile

Detected by Pingoru
Jun 12, 2025, 07:52 PM UTC
Resolved
Jun 12, 2025, 09:53 PM UTC
Duration
2h
Affected: WebsiteListing Feed - PropTXMobile AppListing Feed - ITSOChat System
Timeline · 4 updates
  1. investigating Jun 12, 2025, 07:52 PM UTC

    Dear BrokerBay User, BrokerBay is currently being affected by the global Google Services outage. This may affect user experience with the BrokerBay Platform & Mobile App. We are actively monitoring the situation and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. The BrokerBay Team

  2. investigating Jun 12, 2025, 08:28 PM UTC

    Dear BrokerBay User, BrokerBay is currently being affected by the global Google Services outage. This has adversely affected user experience with the BrokerBay Platform & Mobile App. We are actively monitoring the situation and will follow up with more details as they become available from Google. Please reach out to us at [email protected] with any questions. The BrokerBay Team

  3. investigating Jun 12, 2025, 09:33 PM UTC

    Dear BrokerBay User, BrokerBay is currently being affected by the global Google Services outage. This has adversely affected user experience with the BrokerBay Platform & Mobile App. We've received notice that Google Services has begun to recover - which is bringing back normal functionality to the BrokerBay Platform - but some services are still seeing residual impact. This is expected to clear in the next hour. We are actively monitoring the situation and will follow up when the situation has closed. Please reach out to us at [email protected] with any questions. The BrokerBay Team

  4. resolved Jun 12, 2025, 09:53 PM UTC

    Dear BrokerBay User, BrokerBay has fully recovered from the global Google Services outage of earlier today. This includes sending of email and sms notifications for appointments actioned during the Google Services outage period. It also includes restoration of visibility of listings within BrokerBay itself. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team

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Major June 5, 2025

Notification of BrokerBay Issue - Showing Configurations Page

Detected by Pingoru
Jun 05, 2025, 11:54 PM UTC
Resolved
Jun 06, 2025, 12:03 AM UTC
Duration
9m
Affected: Website
Timeline · 3 updates
  1. investigating Jun 05, 2025, 11:54 PM UTC

    Dear BrokerBay User, We are aware of a newly-reported issue that may adversely affect user experience with the BrokerBay Platform. We are investigating the missing Manage Listing Contacts section on the Showing Configuration page and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team

  2. monitoring Jun 05, 2025, 11:56 PM UTC

    Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Platform's Missing Manage Listing Contacts section on the Showing Configurations Page. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team

  3. resolved Jun 06, 2025, 12:03 AM UTC

    Dear BrokerBay User, The earlier issue with the missing Manage Listing Contacts section of the Showing Configurations page on the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team

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Critical May 31, 2025

Notification of BrokerBay Issue - PropTX Market Only

Detected by Pingoru
May 31, 2025, 08:47 PM UTC
Resolved
Jun 10, 2025, 01:39 PM UTC
Duration
9d 16h
Affected: Listing Feed - PropTX
Timeline · 4 updates
  1. investigating May 31, 2025, 08:47 PM UTC

    Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with the automated listing pull from PropTX. This impacts PropTx market users, located in Ontario, Canada only. We are investigating and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team

  2. identified Jun 06, 2025, 09:17 PM UTC

    Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with the automated listing pull from PropTX. This impacts PropTx market users, located in Ontario, Canada only. Alongside the MLS, our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. In the meantime, PropTx listings and photos may take longer than usual to appear on BrokerBay. Please reach out to us at [email protected] should your listing not appear within an hour. Please note photos will take longer to appear automatically but can be uploaded manually to BrokerBay once your listing is present. We will provide an update on any changes and when the issue is resolved. Thank you for your patience, The BrokerBay Team

  3. monitoring Jun 09, 2025, 01:39 PM UTC

    Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Platform's PropTX Listing Connection. Alongside the MLS, we have identified the cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team

  4. resolved Jun 10, 2025, 01:39 PM UTC

    Dear BrokerBay User, The earlier issue with the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team

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