Supra Systems incident

Notification of BrokerBay Issue - PropTX Market Only

Critical Resolved View vendor source →

Supra Systems experienced a critical incident on May 31, 2025 affecting Listing Feed - PropTX, lasting 9d 16h. The incident has been resolved; the full update timeline is below.

Started
May 31, 2025, 08:47 PM UTC
Resolved
Jun 10, 2025, 01:39 PM UTC
Duration
9d 16h
Detected by Pingoru
May 31, 2025, 08:47 PM UTC

Affected components

Listing Feed - PropTX

Update timeline

  1. investigating May 31, 2025, 08:47 PM UTC

    Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with the automated listing pull from PropTX. This impacts PropTx market users, located in Ontario, Canada only. We are investigating and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team

  2. identified Jun 06, 2025, 09:17 PM UTC

    Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with the automated listing pull from PropTX. This impacts PropTx market users, located in Ontario, Canada only. Alongside the MLS, our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. In the meantime, PropTx listings and photos may take longer than usual to appear on BrokerBay. Please reach out to us at [email protected] should your listing not appear within an hour. Please note photos will take longer to appear automatically but can be uploaded manually to BrokerBay once your listing is present. We will provide an update on any changes and when the issue is resolved. Thank you for your patience, The BrokerBay Team

  3. monitoring Jun 09, 2025, 01:39 PM UTC

    Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Platform's PropTX Listing Connection. Alongside the MLS, we have identified the cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team

  4. resolved Jun 10, 2025, 01:39 PM UTC

    Dear BrokerBay User, The earlier issue with the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team