Supra Systems incident
Notification of BrokerBay Issue - Platform
Supra Systems experienced a critical incident on November 9, 2025 affecting Website and Mobile App and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 09, 2025, 07:26 PM UTC
Dear BrokerBay User, We are aware of a newly-reported issue that may adversely affect user experience with the BrokerBay platform, including the website and mobile app. We are investigating and will follow up with more details as they become available. Please reach out to us at 1-877-699-6787 with any questions. Thank you for your patience, The BrokerBay Team
- identified Nov 09, 2025, 08:54 PM UTC
Dear BrokerBay User, The BrokerBay platform, including the website and mobile app, is currently experiencing an issue. This results in you and your members experiencing difficulty interacting with the platform. Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. Please reach out to us at 1-877-699-6787 with any questions. Thank you for your patience, The BrokerBay Team
- monitoring Nov 09, 2025, 10:34 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay platform, including the website and mobile app. We have identified the cause and implemented an adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 or [email protected] with any questions. Thank You, The BrokerBay Team
- resolved Nov 09, 2025, 10:36 PM UTC
Dear BrokerBay User, The earlier issue with the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team