Supra Systems incident
Notification of BrokerBay Issue - Platform wide Email and SMS Notifications
Supra Systems experienced a minor incident on December 26, 2025 affecting Website and Mobile App and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 26, 2025, 06:05 PM UTC
Dear Valued Customer, We are aware of a newly-reported issue that may adversely affect user experience with notifications sent from the BrokerBay Platform. We are investigating and will follow up with more details as they become available. If you have any questions, please contact us at [email protected] Thank you for your patience, BrokerBay Support Team
- investigating Dec 26, 2025, 06:07 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 26, 2025, 08:42 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay platform notifications.We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team
- resolved Dec 26, 2025, 09:11 PM UTC
Dear BrokerBay User, The earlier issue with the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team