Supra Systems incident
Current Service Advisory - Supra Scheduling (BrokerBay)
Supra Systems experienced a major incident on January 22, 2026 affecting Website and Mobile App and 1 more component, lasting 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 22, 2026, 11:26 PM UTC
Dear Supra Scheduling (BrokerBay) Subscriber, Some users are reporting delays or difficulty receiving email messages needed to complete authentication when signing in. Early indications suggest this may be part of a broader issue affecting email delivery beyond Supra Scheduling (BrokerBay). Our team is actively monitoring the situation and working with partners to gather more information. We will provide additional updates here as they become available. If you need assistance, please contact our support team at 1‑877‑699‑6787. Thank you for your patience. — The Supra Team
- identified Jan 23, 2026, 12:34 AM UTC
Dear Supra Scheduling (BrokerBay) Subscriber, Some users continue to report intermittent delays or difficulty receiving email messages needed to complete authentication when signing in. We have confirmed this is a part of a broader issue affecting email delivery beyond Supra Scheduling (BrokerBay). Our team is actively monitoring the situation and working with partners to gather more information. We will provide additional updates here as they become available. If you need assistance, please contact our support team at 1‑877‑699‑6787. Thank you for your patience. — The Supra Team
- resolved Jan 23, 2026, 02:26 AM UTC
Dear Supra Scheduling (BrokerBay) Subscriber, We are pleased to inform you that the Service Advisory concerning intermittent delays in receiving email messages for authentication when signing into Supra Scheduling (BrokerBay) has been resolved. Our team will continue to monitor the situation proactively. If you require assistance, please contact us at 1-877-699-6787. — The Supra Team