Supra Systems incident
Update on Supra One Issue - Chat Feature
Supra Systems experienced a critical incident on January 27, 2026 affecting Website and Mobile App and 1 more component, lasting 6h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 27, 2026, 03:11 PM UTC
Dear Supra User, The Supra One platform is currently experiencing an issue with the Chat feature. This impacts all users outside British Columbia, Canada. Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. We will provide an update on any changes and when the issue is resolved. Please reach out to us at 1-877-699-6787 with any questions. Thank you for your patience, The Supra Team
- monitoring Jan 27, 2026, 09:07 PM UTC
Dear Supra User, We would like to provide you with an update regarding the earlier issue affecting the Supra One platform's Chat Feature. We have identified the cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team
- resolved Jan 27, 2026, 09:22 PM UTC
This incident has been resolved.