Supra Systems incident
Notification of BrokerBay Issue - Merge/Combine Listing Feature Only
Supra Systems experienced a major incident on June 17, 2025 affecting Website, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2025, 02:39 PM UTC
Dear BrokerBay User, We are aware of a newly-reported issue that may adversely affect user experience with the BrokerBay website's Listing Merge and Combine tools. This is the feature that allows admins to associate two MLS listings for a single property to accept showings. We are investigating and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- monitoring Jun 17, 2025, 07:21 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Website's Listing Merge and Combine tools. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team
- resolved Jun 17, 2025, 07:21 PM UTC
Dear BrokerBay User, The earlier issue with the BrokerBay website has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team