Supra Systems incident
Notification of BrokerBay Issue - Analytics Feature Only
Supra Systems experienced a critical incident on June 10, 2025 affecting Website, lasting 9d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2025, 01:41 PM UTC
Dear BrokerBay User, We are aware of a newly-reported issue that may adversely affect user experience with the BrokerBay Platform's Analytics feature. As a result, a small subset of customers may be unable to view their data. We are investigating and will follow up with more details as they become available. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- investigating Jun 11, 2025, 12:46 AM UTC
Dear BrokerBay User, The BrokerBay platform continues to experience the previously communicated concern that may impact user experience with the Analytics feature. As a result, a small subset of users may be unable to view their data within the Analytics area only. Our team continues to investigate and will follow up with more details as they become available. We will provide an update on any changes and when the issue is resolved. Please reach out to us at [email protected] with any questions. Thank you for your patience, The BrokerBay Team
- investigating Jun 11, 2025, 04:22 PM UTC
Dear BrokerBay User, The BrokerBay platform continues to experience the previously communicated concern that may impact user experience with the Analytics feature. As a result, a small subset of users may be unable to view their data within the Analytics area only. Our team continues to investigate. We will provide our next update once we have learned more and have relevant details to share. Please reach out to us at [email protected] with any questions in the meantime. Thank you for your patience, The BrokerBay Team
- investigating Jun 12, 2025, 09:53 PM UTC
We are continuing to investigate this issue.
- identified Jun 13, 2025, 08:19 PM UTC
Dear BrokerBay User, The BrokerBay platform continues to experience the previously communicated concern that may impact user experience with the Analytics feature. As a result, a small subset of users may be unable to view their data within the Analytics area only. Our team has isolated the cause and is now working to implement a solution as quickly as possible. We will provide our next update upon the fix release. Please reach out to us at [email protected] with any questions in the meantime. Thank you for your patience, The BrokerBay Team
- monitoring Jun 19, 2025, 04:13 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Analytics feature. We have identified the cause and implemented a priority technical adjustment to resolve the issue. The Market Trends and My Brokerage workflows are now populating relevant data. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team
- resolved Jun 19, 2025, 08:54 PM UTC
Dear BrokerBay User, The earlier issue with the BrokerBay website has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team