Supra Systems incident
Notification of Supra One Login Issue with Honeywell Multi-Factor Authentication (MFA) - Platform
Supra Systems experienced a major incident on May 10, 2026 affecting Website and Mobile App and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2026, 06:08 PM UTC
Dear Valued Customer, We are aware of a newly-reported issue that may adversely affect user experience with login to the Supra One Platform using the Honeywell Multi-factor Authentication (MFA) provider. We are investigating and will follow up with more details as they become available. Should your market provide the option to login via your Client IDP, please proceed to use this option to login. If you have any questions, please contact us at 1-877-699-6787 Thank you for your patience, Supra
- investigating May 10, 2026, 06:58 PM UTC
We are continuing to investigate this issue.
- monitoring May 10, 2026, 06:59 PM UTC
Dear Supra User, We would like to provide you with an update regarding the earlier issue affecting the Supra One platform, including the website and mobile app. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team
- resolved May 10, 2026, 09:13 PM UTC
Dear Supra User, The earlier issue with the Supra One Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at 1-877-699-6787 with any questions. Thank you, The Supra Team