Notification of Supra One Login Issue - Platform

Update timeline

1. investigating Oct 06, 2026, 04:42 PM UTC

   Dear Valued Customer, We are aware of a newly-reported issue that may adversely affect user experience with Login via Honeywell on the Supra One Platform. We are investigating and will follow up with more details as they become available. If you have any questions, please contact us at 1-877-699-6787 Thank you for your patience, Supra One

2. identified Oct 06, 2026, 05:05 PM UTC

   Dear Valued Customer, We have identified the cause of the login issue affecting Login via Honeywell on the Supra One Platform. The issue is related to an outage impacting our third-party identity provider. The identity provider has identified the cause and is actively implementing a fix. Some users may continue to experience difficulty logging in while the issue is being resolved. We will continue to monitor the situation and provide further updates as they become available. If you have any questions, please contact us at 1-877-699-6787. Thank you for your patience, Supra One

3. monitoring Oct 06, 2026, 05:28 PM UTC

   Dear Supra One User, We would like to provide you with an update regarding the earlier issue affecting the Supra One platform, including the website and mobile app. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team

4. resolved Oct 06, 2026, 06:05 PM UTC

   Dear Supra User, The earlier issue with the Supra One Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at 1-877-699-6787 with any questions. Thank you, The Supra Team