Supra Systems incident
Update on Supra One Platform Issue - Login Issue
Supra Systems experienced a notice incident on February 17, 2026 affecting Website and Mobile App and 1 more component, lasting 15d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 17, 2026, 07:23 PM UTC
Dear Supra (BrokerBay) User, The Supra One Platform, including the website and mobile app, is currently experiencing an intermittent issue with the Multi-Factor Authentication feature causing some users to frequently re-authenticate. Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. In the meantime, users who do experience this issue, please continue to re-authenticate and log back into your accounts. We will provide an update on any changes and when the issue is resolved. Please reach out to us at 1-877-699-6787 with any questions. Thank you for your patience, The Supra Team
- identified Feb 18, 2026, 08:51 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 18, 2026, 08:57 PM UTC
Dear Supra (BrokerBay) User, We are currently experiencing an issue with some users being frequently logged out of our application. We understand the frustration that this is causing and are handling this with the highest of priority. Yesterday, we pushed an update to alleviate users logging in with Honeywell from having to continuously go through the multi-factor authentication (MFA) workflow. This will make logging in easier for these users but does not solve the underlying log out issue. We are actively working on this and will provide another update ASAP including resolution timeline. Thank you for your patience, The Supra Team
- monitoring Feb 19, 2026, 08:30 PM UTC
Dear Supra User, We would like to provide you with an update regarding the login issue affecting the Supra One Mobile App. We have identified the root cause and implemented a priority adjustment to resolve the issue. The fix released requires the most updated version of the mobile app. If your mobile app is not version 2.1, you will receive a notice an on your device that you must go to the app store and upgrade to version 2.1. Please ensure your mobile app is updated. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team
- resolved Mar 04, 2026, 11:31 PM UTC
Dear Supra User, The earlier login issue with the Supra One Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at 1-877-699-6787 with any questions. Thank you, The Supra Team