Supra Systems incident
Notification of BrokerBay Issue - Email Support & Affiliates
Supra Systems experienced a minor incident on September 6, 2025, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 06, 2025, 04:57 PM UTC
Dear BrokerBay User, We are currently experiencing an issue with selected parts of our email functionality. While this does NOT impact the vast majority of automated showing notifications generated by the BrokerBay Platform, which will continue to be delivered as expected to users, it does impact receiving timely support via [email protected] and timely affiliate email notifications. Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. In the meantime, please reach out to us at 1-877-699-6787 for assistance and expect short delays as we process affiliate notifications until resolved. We will reach out with updates as they become available. Thank you for your patience. The BrokerBay Team
- monitoring Sep 06, 2025, 06:06 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay support email and affiliate functionality. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] or 1-877-699-6787 with any questions. Thank You, The BrokerBay Team
- resolved Sep 06, 2025, 06:06 PM UTC
This incident has been resolved.