Supra Systems incident
Notification of Supra One Issue - Platform
Supra Systems experienced a critical incident on January 28, 2026 affecting Website and Mobile App and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 03:56 PM UTC
Dear Valued Customer, We are aware of a newly-reported issue that may adversely affect user experience with access to the Supra One Platform. We are investigating and will follow up with more details as they become available. If you have any questions, please contact us at 1-877-699-6787 Thank you for your patience, Supra
- monitoring Jan 28, 2026, 04:00 PM UTC
Dear Supra User, We would like to provide you with an update regarding the earlier issue affecting the Supra One platform, including the website and mobile app. We have identified the cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team
- identified Jan 28, 2026, 06:13 PM UTC
Dear Supra User, The Supra One platform, including the website and mobile app, is currently experiencing intermittent issues with using Sign in with Honeywell. Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible. Should you encounter the issue, as a workaround, please use lower case characters in the email field to bypass the error. We will provide an update on any changes and when the issue is resolved. Please reach out to us at 1-877-699-6787 with any questions. Thank you for your patience, The Supra Team
- monitoring Jan 28, 2026, 09:29 PM UTC
Dear Supra User, We would like to provide you with an update regarding the earlier issue affecting the Supra One platform, including the website and mobile app. We have identified the cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at 1-877-699-6787 with any questions. Thank You, The Supra Team
- resolved Jan 29, 2026, 04:38 PM UTC
This incident has been resolved.