Supra Systems incident

Notification of BrokerBay Issue - Platform Email & SMS Notifications

Major Resolved View vendor source →

Supra Systems experienced a major incident on December 27, 2025 affecting Website and Mobile App and 1 more component, lasting 21h 29m. The incident has been resolved; the full update timeline is below.

Started
Dec 27, 2025, 12:03 AM UTC
Resolved
Dec 27, 2025, 09:32 PM UTC
Duration
21h 29m
Detected by Pingoru
Dec 27, 2025, 12:03 AM UTC

Affected components

WebsiteMobile AppChat System

Update timeline

  1. investigating Dec 27, 2025, 12:03 AM UTC

    Dear Valued Customer, We are aware of a newly-reported issue that may adversely affect user experience with notifications sent from the BrokerBay Platform. We are investigating and will follow up with more details as they become available. If you have any questions, please contact us at [email protected] Thank you for your patience, BrokerBay Support Team

  2. resolved Dec 27, 2025, 09:32 PM UTC

    Dear BrokerBay User, The earlier issue with the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team