Supra Systems incident
Notification of BrokerBay Issue - ITSO Market Only
Supra Systems experienced a major incident on July 4, 2025, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 04, 2025, 08:48 PM UTC
Dear BrokerBay User, The BrokerBay platform is currently experiencing an issue with the automated listing pull within the Information Technology Systems Ontario market, known as ITSO. This impacts ITSO (Ontario, Canada) market users only. We are investigating and will follow up with more details as they become available. In the meantime, ITSO listings and photos will take longer than usual to appear on BrokerBay. Please reach out to us at [email protected] should your listing not appear within an hour. Please note photos may take longer to appear automatically but can also be uploaded manually to BrokerBay once your listing is present. We will provide an update on any changes and when the issue is resolved. Thank you for your patience, The BrokerBay Team
- monitoring Jul 07, 2025, 04:25 PM UTC
Dear BrokerBay User, We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Platform's ITSO Listing Connection. This impacted users in ITSO only, within Ontario, Canada. We have identified the root cause and implemented a priority adjustment to resolve the issue. We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at [email protected] with any questions. Thank You, The BrokerBay Team
- resolved Jul 07, 2025, 04:25 PM UTC
Dear BrokerBay User, The earlier issue with the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members. Please reach out to us at [email protected] with any questions. Thank you, The BrokerBay Team