Supermetrics Outage History

We are aware of an issue affecting customers running Power BI queries, which is returning the following error message: "This query does not contain any columns with supported data types." Additionally the navigator’s preview window will appear blank as a result of the same error. Our engineering team is actively investigating the root cause and has prioritized this incident. We will share an update as soon as we have more information to report. We appreciate your patience and apologize for any disruption this may be causing to your workflows.

We’ve received multiple reports of duplicated rows/data appearing within the refresh window for BigQuery destinations. Our team is currently investigating the issue and working to identify the root cause. We’ll provide further updates as soon as more information becomes available. Thank you for your patience and understanding!

This issue has now been resolved. Any affected runs have been re-ran to remove any duplicate rows.

We are aware of elevated error rates with the X Ads API which is affecting the X Ads connector. We are currently monitoring the situation closely and will provide updates as soon as they are available.

We're currently experiencing issues that are impacting Supermetrics services in Google Sheets and Looker Studio. Our teams are working to identify the problem.

We are continuing to investigate this issue.

We are currently seeing failures affecting the X Organic connector. According to the X status page, there is an ongoing incident that started on March 24 at 02:00 UTC. Our internal monitoring confirmed this issue after we began observing a spike in failed requests today, starting at approximately 03:00 UTC. Connector queries may fail with the following error message: "Error: X Organic (Twitter) failure (Data Source Error: Service Unavailable)" We will share more details as soon as they are available. Our support team is available for any possible questions you may have. Thank you for your patience and understanding.

We are seeing increased levels of the error "Your request could not be completed at this time. If you continue to see this message, please contact our support team with the date and time of the issue.(Supermetrics request ID: ). If you experience this error, please wait some time and try again. We are currently investigating this issue and will provide an update as soon as possible.

We are currently experiencing an uptick in "Address Unavailable" errors in Looker Studio dashboards. Our team is fully engaged in diagnosing the root cause and is currently developing a fix to mitigate the impact. We will share more details as soon as they are available. In the meantime, please feel free to reach out with any specific questions. Thank you for your patience and understanding.

We are currently experiencing performance degradation, resulting in slowness when accessing Supermetrics Hub. Our engineering team is actively investigating the issue to identify the root cause and implement a fix. We apologize for any inconvenience this may be causing and appreciate your patience. We will provide an update as soon as more information is available.

We are currently aware of an issue affecting our Instagram Insights data source. Customers have reported encountering the following error: “Unable to fetch data from profile xxx, the profile may no longer exist or the permissions have changed.” Our team is actively investigating the issue, and we will update with you as soon as more information becomes available. Thank you for your patience!

We are currently experiencing reduced functionality with the Google Analytics 4 connector in multiple destinations. We are investigating this with priority to mitigate the impact and restore full functionality. We will update you as soon as we have more information. Thank you for your patience.

We are currently aware of an issue affecting the Supermetrics website, particularly the pricing page (https://supermetrics.com/pricing). Our team is actively investigating to identify the root cause and implement a fix. We will update this page as soon as we have more information. Thank you for your patience and understanding.

We are currently investigating a potential permission-related issue with our Google Analytics 4 connector. Some customers may encounter the following error when running Google Analytics 4-related queries or reports that include a filter on pagePath: “Error: Google Analytics 4 failure Your query returned a data fetch error: 403 – User does not have sufficient permissions for this property.” If you encounter this error, please try re-running your query or reducing the date range to see if it resolves the issue. We'll provide an additional update as soon as we have more information. Thank you for your patience and understanding.

We are currently experiencing an issue with some Custom Data Import functionality. All spreadsheet-formatted files (XLS, XLSX, XLSB, ODS) are currently failing when processing. CSV file processing continues to function normally, and querying of previously imported files is unaffected. We are investigating the root cause and potential workarounds and will provide an update as soon as possible. Thank you for your understanding and patience.

We are currently experiencing a widespread service disruption across the Supermetrics platform due to an external incident with Cloudflare. This issue may cause failures or degraded performance in various areas of our service. We will update this page as soon as we know more.

We’re aware of the Cloudflare incident and that it may be impacting Supermetrics’ services.

We are currently investigating reports of an Internal 500 Error being returned when attempting to access the Supermetrics Pricing Page. This issue is limited to users in the JAPAC (Japan and Asia-Pacific) region only. Other regions are unaffected.

We are currently investigating a widespread issue affecting connections in the Reddit Ads connector. This is prompting the reauthentication process in certain cases, which always returns the errors “We couldn't connect to data source with your credentials: Data Source Error: Forbidden” or “Error: Reddit Ads failure (Insufficient authentication sсореs.)”. Our initial investigation is showing that these errors are affecting all queries made with the connector. As we determine the root cause of the incident, we are also exploring possible workarounds.

We are currently investigating an issue where some users are being asked to enter a Captcha code to launch the Google Sheets sidebar. If you have any questions, please reach out to our Support team at the link below. https://support.supermetrics.com/support/tickets/new

We're currently experiencing an issue with the Shopify connector affecting only Google Sheets and Looker Studio where the queries are failing. We are investigating this issue and will update you as soon as we know more. Thank you for your understanding and patience.

We are currently investigating an ongoing issue with the Prisjakt connector. Prisjakt has made changes to the API on their side which has caused connectivity issues for our connector. We have reached out to Prisjakt to investigate and mitigate the issue. Our apologies for any inconvenience caused, we will in the meantime also investigate options for a workaround. Thank you for your patience in advance!

We are currently experiencing a partial degradation of the service where access tokens seem to invalidate after a short period of time. We are currently investigating this with priority and will update you as soon as we know more. Thank you for your understanding and patience.