Supermetrics Outage History

Started Nov 18, 2025, 12:53 PM UTC· resolved Nov 19, 2025, 07:53 AM UTC

1. investigating Nov 18, 2025, 12:53 PM UTC

   We’re aware of the Cloudflare incident and that it may be impacting Supermetrics’ services.

2. monitoring Nov 18, 2025, 03:02 PM UTC

   A fix has been implemented, and we believe the incident is now resolved. We will continue to monitor for errors to ensure all services are back to normal. Please reach out to Support if you continue to experience any other issues. Thank you for your patience and understanding.

3. resolved Nov 19, 2025, 07:53 AM UTC

   This matter is now considered resolved, and performance is fully restored. Thank you for your patience and understanding.

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Started Nov 04, 2025, 01:30 PM UTC· resolved Nov 05, 2025, 02:45 PM UTC

1. identified Nov 04, 2025, 01:30 PM UTC

   We are investigating an isolated incident causing erroneous "License Expired" notifications for valid customers across multiple data destinations. A fix has been deployed and is currently underway across the affected infrastructure. The impact is limited specifically to customers who encountered and reported this erroneous notification earlier today. Customers logging in now or executing queries are not affected by this incident and should experience normal service functionality. The estimated down time is estimated to be a maximum of an hour.

2. monitoring Nov 04, 2025, 03:19 PM UTC

   The fix that we have deployed to all affected infrastructure has finished and we are seeing positive results back in our monitoring. In case you are still facing the error, please do not hesitate to reach out to our Support. We will monitor the issue for an additional 24 hours. Thank you for your patience and understanding.

3. resolved Nov 05, 2025, 02:45 PM UTC

   After a monitoring period of 24 hours we have determined the issue is no longer reproducible and no new issues related to the deployment of the fix have been detected. We are confident the issue has been resolved, but in case you have any questions or are still experiencing issues related to this incident, please contact our Support team. Thank you for your understanding in this matter.

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Started Nov 04, 2025, 12:31 PM UTC· resolved Nov 07, 2025, 11:20 AM UTC

1. identified Nov 04, 2025, 12:31 PM UTC

   Meta is currently experiencing an issue that is impacting our Instagram Insights connector. This issue causes the “Views” metric to return 0 for Reels. The issue has been flagged to Meta and we are awaiting their identification or solution of the root cause. We will closely monitor the issue and post any updates on our status page.

2. monitoring Nov 06, 2025, 08:49 AM UTC

   A fix has been implemented by Meta and we are closely monitoring the results for any additional issues. To retrieve data for the "Views" field for Reels, kindly refresh the impacted queries or dashboard. For Data Warehouse products, please execute a backfill for the runs that were affected. Please reach out to Support in case you are still experiencing any issues or have any questions.

3. resolved Nov 07, 2025, 11:20 AM UTC

   After a monitoring period, the issue caused by Meta that affected our Instagram Insights connector has been resolved. The Instagram Insights connector is now retrieving data for the “Views” field for Reels as expected. For any impacted date range where Views was reporting as 0, please refresh your impacted queries or dashboard or execute a backfill for any Data Warehouse solution. We are always available to assist you by contacting us through our Support team. Thank you for your understanding and patience.

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Started Oct 24, 2025, 05:47 AM UTC· resolved Oct 24, 2025, 06:17 AM UTC

1. investigating Oct 24, 2025, 05:47 AM UTC

   We are currently investigating reports of an Internal 500 Error being returned when attempting to access the Supermetrics Pricing Page. This issue is limited to users in the JAPAC (Japan and Asia-Pacific) region only. Other regions are unaffected.

2. resolved Oct 24, 2025, 06:17 AM UTC

   The fix has been successfully implemented and resolved. We're pleased to report that the Supermetrics pricing page is working now without any issues. This matter is now considered resolved, and performance is fully restored. Thank you for your patience and understanding.

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Started Oct 01, 2025, 07:04 AM UTC· resolved Oct 02, 2025, 08:08 AM UTC

1. investigating Oct 01, 2025, 07:04 AM UTC

   We are currently investigating a widespread issue affecting connections in the Reddit Ads connector. This is prompting the reauthentication process in certain cases, which always returns the errors “We couldn't connect to data source with your credentials: Data Source Error: Forbidden” or “Error: Reddit Ads failure (Insufficient authentication sсореs.)”. Our initial investigation is showing that these errors are affecting all queries made with the connector. As we determine the root cause of the incident, we are also exploring possible workarounds.

2. monitoring Oct 01, 2025, 07:33 AM UTC

   A fix has been deployed by our team to mitigate the issue. You may be prompted with a new error “Error: Reddit Ads failure (Authentication failed (403 Forbidden): Please re-authenticate your connection due to recent Reddit Ads API permission changes.)” due to the application of this fix. Reauthenticating the connection should resolve this new error. We are closely monitoring any further issues, but please do not hesitate to reach out to our Support team in case the issue is insisting.

3. resolved Oct 02, 2025, 08:08 AM UTC

   The fix has been successfully implemented and monitored. After confirming with customer feedback, we are pleased to report that no further issues have been observed. This matter is now considered resolved, and performance is fully restored. If you however are still experiencing issues or have any further questions, our Support team is available to assist you in any way possible. Thank you for your patience and understanding.

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Started Sep 26, 2025, 04:59 PM UTC· resolved Sep 29, 2025, 02:29 AM UTC

1. investigating Sep 26, 2025, 04:59 PM UTC

   We are currently investigating an issue where some users are being asked to enter a Captcha code to launch the Google Sheets sidebar. If you have any questions, please reach out to our Support team at the link below. https://support.supermetrics.com/support/tickets/new

2. identified Sep 26, 2025, 05:23 PM UTC

   The error causing some users to see a Captcha when launching the Supermetrics Sidebar has been traced back to an issue that is currently being investigated by Google. An issue tracker for the matter can be found here - https://issuetracker.google.com/issues/447566703?pli=1 We are continuing to work with our partners at Google to ensure this is resolved as swiftly as possible.

3. monitoring Sep 26, 2025, 09:12 PM UTC

   While Google has not confirmed a fix, we have seen system performance return to normal. We have also noted many (non-Supermetrics) users on Google forums report a restoration of services. We are continuing to monitor closely for any updates. If errors continue for you, please alert our support team so that we can assist further.

4. resolved Sep 29, 2025, 02:29 AM UTC

   Google has indicated that the issue should be resolved now. Please reach out to our Support team if you're still experiencing issues.

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Started Aug 04, 2025, 04:25 PM UTC· resolved Sep 02, 2025, 10:02 AM UTC

1. identified Aug 04, 2025, 04:25 PM UTC

   We are currently aware of a data security related issue with Looker Studio where some users may see reports listed which are not related to their company. After initial investigation and collaboration with the Looker Studio team at Google, this has been confirmed to be a Google issue and unrelated to Supermetrics. We have found that this can occur for users who use any Looker Studio template (not just Supermetrics Templates) where when making a copy of the template if the new report is set to “public” visibility this report could appear for other users who made copies of the same template. We are currently actively working with our partners at Google to resolve this issue, but in the meantime we suggest checking your sharing settings for your Looker Studio dashboards and avoiding using the “public” sharing setting. The bug report we have submitted to Google can be found here - https://issuetracker.google.com/issues/436116937

2. resolved Sep 02, 2025, 10:02 AM UTC

   We're pleased to inform you that Google has confirmed the resolution of the reported issue. Our team has also conducted testing from our side and we can confirm that the issue is no longer occurring. We hope this update clarifies the situation. For any additional questions or if you require further assistance, please feel free to reach out to our dedicated Support team.

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Started Jul 14, 2025, 03:24 AM UTC· resolved Jul 14, 2025, 04:00 AM UTC

1. investigating Jul 14, 2025, 03:24 AM UTC

   We're currently experiencing an issue with the Shopify connector affecting only Google Sheets and Looker Studio where the queries are failing. We are investigating this issue and will update you as soon as we know more. Thank you for your understanding and patience.

2. resolved Jul 14, 2025, 04:00 AM UTC

   The issue was related to internal infrastructure, and it has been resolved now. Please reach out to our Support team in case you are still experiencing issues.

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Started Jul 03, 2025, 01:05 PM UTC· resolved Jul 04, 2025, 01:33 PM UTC

1. investigating Jul 03, 2025, 01:05 PM UTC

   We are currently investigating an ongoing issue with the Prisjakt connector. Prisjakt has made changes to the API on their side which has caused connectivity issues for our connector. We have reached out to Prisjakt to investigate and mitigate the issue. Our apologies for any inconvenience caused, we will in the meantime also investigate options for a workaround. Thank you for your patience in advance!

2. monitoring Jul 03, 2025, 02:46 PM UTC

   After making adjustments and deploying these to our connector, the issue seems to have been resolved. We are actively monitoring for any issues but we have every indication that everything is currently in working order. Please reach out to our Support team in case you are still experiencing issues.

3. resolved Jul 04, 2025, 01:33 PM UTC

   We have monitored the situation and have not detected or had reports of any additional issues. We therefore consider this matter to be resolved, but please do not hesitate to contact us through our Support team in case you are experiencing any issues. Thank you for your understanding and patience during this matter.

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Started Jun 13, 2025, 04:34 PM UTC· resolved Jun 14, 2025, 12:03 PM UTC

1. investigating Jun 13, 2025, 04:34 PM UTC

   We are currently experiencing a partial degradation of the service where access tokens seem to invalidate after a short period of time. We are currently investigating this with priority and will update you as soon as we know more. Thank you for your understanding and patience.

2. monitoring Jun 13, 2025, 09:34 PM UTC

   A fix has been deployed and we are currently monitoring the results.

3. resolved Jun 14, 2025, 12:03 PM UTC

   The fix that was applied yesterday evening has shown to be effective and no further issues have been observed. This incident is now resolved. If you continue to experience any issues with authentication related to the Microsoft Advertising connector, please reach out to our Customer Support team.

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Started Jun 12, 2025, 06:34 PM UTC· resolved Jun 12, 2025, 11:01 PM UTC

1. identified Jun 12, 2025, 06:34 PM UTC

   One of our service providers, Cloudflare, is currently experiencing service disruptions. Supermetrics utilizes Cloudflare for a variety of services, and this could cause failures or slow processing times with Supermetrics tasks such as authentication and data retrieval. The Cloudflare status page can be viewed here - https://www.cloudflarestatus.com/ We are closely monitoring the situation and will provide updates as soon as they are available.

2. monitoring Jun 12, 2025, 08:13 PM UTC

   Cloudflare has implemented a fix, and we have observed system health return to normal. We are continuing to monitor the issue closely to ensure there are no further issues.

3. resolved Jun 12, 2025, 11:01 PM UTC

   This incident is now fully resolved.

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Started Jun 05, 2025, 11:03 AM UTC· resolved Jun 05, 2025, 11:55 AM UTC

1. investigating Jun 05, 2025, 11:03 AM UTC

   We are currently experiencing a system-wide issue affecting all of our products. Our team is actively investigating the root cause and working on a resolution. This page will be updated as soon as more information becomes available.

2. monitoring Jun 05, 2025, 11:46 AM UTC

   We have observed improvements in our system regarding the issue affecting all products. Our team is actively monitoring the situation to ensure stability and promptly address any further issues. We'll provide an additional update as soon as we learn more. Thank you for your patience and understanding.

3. resolved Jun 05, 2025, 11:55 AM UTC

   We are pleased to inform you that the system-wide outage affecting all of our products has been resolved. All systems are now fully operational. We apologize for any inconvenience this may have caused. Thank you for your patience.

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Started May 22, 2025, 01:30 PM UTC· resolved May 23, 2025, 06:57 AM UTC

1. investigating May 22, 2025, 01:30 PM UTC

   We are aware of an issue that is affecting some Looker Studio reports. Data is slow to load or timing out with errors such as “System Error” or “Data Set Configuration Error”. This appears to be an issue on Google’s side. We are seeking a workaround and closely monitoring the situation. We'll provide an additional update in the next 12 hours. Thank you for your patience and understanding.

2. monitoring May 22, 2025, 01:53 PM UTC

   We have observed improvements on Google's side regarding the issue affecting some Looker Studio reports. We are actively monitoring the situation for any further issues. We'll provide an additional update in the next 24 hours. Thank you for your patience and understanding.

3. resolved May 23, 2025, 06:57 AM UTC

   The issue that impacted Looker Studio has been resolved. After extended monitoring we are no longer observing the loading or timeout issues in Looker Studio reports, and Supermetrics is functioning as expected. We have also received confirmation from Google they are no longer observing the issue. Thank you for your patience.

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Started May 13, 2025, 08:43 AM UTC· resolved May 20, 2025, 07:44 AM UTC

1. investigating May 13, 2025, 08:43 AM UTC

   We’ve noticed an increase in error messages from TikTok Ads in regards to data not being retrieved, for example queries not finishing or retrieving accounts, due to a rate limit from TikTok’s API. We are aware of the issue and are actively working on providing a solution, so that data can be retrieved without running into the error. TikTok has also been contacted to provide additional information to help resolve the issue. We will update this page as soon as we know more.

2. investigating May 16, 2025, 11:11 AM UTC

   After further investigation, we’ve deployed some changes on our side to mitigate the issue. Whilst we are seeing a big improvement over previous results, we are still seeking for a better solution to prevent the issue altogether. We’re also continuing our investigation together with TikTok to find the root cause and to work around the issue. We will update you as soon as we have more information.

3. resolved May 20, 2025, 07:44 AM UTC

   After closely monitoring the deployed changes we made on our side, the issue is resolved on our end. We will continue to monitor and investigate the root cause together with TikTok and make adjustments if necessary. If you experience further connector issues, please contact Support! We thank you for your patience and understanding.

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Started Apr 18, 2025, 04:11 PM UTC· resolved May 07, 2025, 09:08 AM UTC

1. investigating Apr 18, 2025, 04:11 PM UTC

   We are aware of an issue with the Facebook Ads connector causing some campaigns to not be returned when querying campaign level data. We are actively working with our partners at Meta to resolve the issue as soon as possible. In some cases, enabling the setting ‘Include Deleted Ads’ has shown to be effective at returning the missing records.

2. identified Apr 22, 2025, 11:36 AM UTC

   We have released a workaround for our Google Sheets, Excel and Looker Studio product. We recommend to refresh your account data (please refer to our support article for these steps) before attempting new queries. After this queries should run without any issue. Please note that this makes the “include deleted ads”-function defunct due to the workaround. Your deleted campaigns will also be marked with “deleted” if that is their current status. The issue has also been reported to Meta and we’re awaiting further feedback from their side to resolve the issue. Thank you for your understanding and patience, we will update you as soon as we learn more.

3. identified Apr 24, 2025, 09:39 AM UTC

   We have now released a workaround for all of our products. All queries are expected to work again. Any previously fetched data on Friday when the issue occurred, might require a backfill to amend the data. Please note that the “include deleted ads” setting is currently defunct due to this workaround. Deleted ads data may appear or disappear in your results depending on several factors. Typically, this data is more likely to be missing in detailed queries (like ad, ad set, or campaign level). We're also still waiting to hear back from Meta regarding a potential fix on their end to resolve the issue. Thank you for your understanding and patience, we will update you as soon as we learn more.

4. monitoring Apr 28, 2025, 08:47 PM UTC

   The issue has been addressed by Meta and we have therefore removed the temporary workaround we had implemented for Google Sheets, Looker Studio and Excel. All queries should be working as expected and the option to include deleted ads should be added in case you want to also fetch this data again in the aforementioned products. The workaround remains in place for our other products. We will remove it for these as well once we are confident that the issue remains resolved. Thank you for your continued patience, we will update you as soon as possible in regards to any changes.

5. monitoring Apr 29, 2025, 10:51 AM UTC

   The issue has been addressed by Meta and we have therefore removed the temporary workaround we had implemented for all of our products. All queries should be working as expected and the option to include deleted ads should be added in case you want to also fetch this data again. We will continue to monitor all of our products’ activities closely. Thank you for your continued patience, we will update you as soon as we are confident that this issue is resolved.

6. resolved May 07, 2025, 09:08 AM UTC

   Meta has resolved the issue on their end, and your queries should now run without problems. To ensure your data is up-to-date, please rerun your queries or backfill your data. If you have any questions, please reach out to our support team in chat or at [email protected] We appreciate your patience and understanding!

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Started Apr 10, 2025, 02:48 PM UTC· resolved Apr 11, 2025, 07:41 AM UTC

1. investigating Apr 10, 2025, 02:48 PM UTC

   We're currently experiencing issues that have impacted our Facebook Ads connector where some users may receive one of the following permissions errors: (#10) Application does not have permission for this action (#200) Ad account owner has NOT grant ads_management or ads_read permission User may not have permissions to access account We have reported the issue to Meta for a resolution and our teams are urgently working to find a workaround and return our service to normal. We’ll provide an additional update in the next 24 hours.

2. monitoring Apr 10, 2025, 05:01 PM UTC

   We’ve deployed a fix to help mitigate the issue and are seeing an improvement. We will continue to monitor the situation while we wait for confirmation from Meta that this issue is resolved. We’ll provide an additional update in the next 24 hours.

3. resolved Apr 11, 2025, 07:41 AM UTC

   Meta has resolved the issue on their end. For Google Sheets, Looker Studio, and Excel, please refresh your impacted queries or dashboards. For Data Warehouse products, we recommend executing a backfill for the affected runs. We appreciate your patience and understanding!

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Started Mar 05, 2025, 09:30 AM UTC· resolved Mar 07, 2025, 11:17 AM UTC

1. investigating Mar 05, 2025, 09:30 AM UTC

   We are currently experiencing connectivity issues with the Reddit Public Data connector. This issue is impacting all data destinations. Our team is actively investigating the root cause and working on a resolution.

2. resolved Mar 07, 2025, 11:17 AM UTC

   Unfortunately, due to a change in Reddit’s developer terms of service, we are no longer able to support this connector. Effective immediately, the Reddit Public Data connector is considered deprecated and we will be taking steps to retire it. We will be reaching out to affected customers with more information and instructions early next week. Thank you for your patience, and we apologize for the abrupt end of service.

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Started Mar 04, 2025, 10:40 PM UTC· resolved Mar 06, 2025, 09:41 AM UTC

1. investigating Mar 04, 2025, 10:40 PM UTC

   We are currently investigating authentication issues with the Reddit Ads connector.

2. investigating Mar 05, 2025, 02:32 AM UTC

   We're still experiencing connectivity issues with the Reddit Ads connector, resulting in an error stating "Insufficient authentication scopes" even when the necessary permissions have been granted. This issue is impacting all data destinations. Our team is actively investigating the root cause and working on a resolution. We'll provide an update within the next 6 hours. Thank you for your patience and understanding.

3. monitoring Mar 05, 2025, 09:56 PM UTC

   A fix has been implemented and we are currently monitoring to ensure there are no further issues.

4. resolved Mar 06, 2025, 09:41 AM UTC

   After carefully monitoring the fix, no additional issues have been reported and everything is in working order. The issue is now resolved.

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Started Mar 04, 2025, 08:25 AM UTC· resolved Mar 04, 2025, 04:01 PM UTC

1. investigating Mar 04, 2025, 08:25 AM UTC

   We are currently experiencing connectivity issues with the Reddit Ads connector, resulting in an error stating "Insufficient authentication scopes” even when the necessary permissions have been granted. This issue is impacting all data destinations. Our team is actively investigating the root cause and working on a resolution. We will provide an update within the next 6 hours. Thank you for your patience and understanding.

2. resolved Mar 04, 2025, 04:01 PM UTC

   A fix has been implemented and we have observed success rates return to normal. This issue is now resolved.

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Started Feb 06, 2025, 10:51 AM UTC· resolved Feb 07, 2025, 09:13 AM UTC

1. investigating Feb 06, 2025, 10:51 AM UTC

   We're currently experiencing an issue with our Facebook data source connector, causing certain conversion metrics, like Purchase and Purchase value, and derivatives of those metrics to return 0. We’re actively working with Meta to solve this issue. We'll provide an additional update in the next 6 hours. Thank you for your patience and understanding.

2. identified Feb 06, 2025, 04:12 PM UTC

   We are continuing to monitor the progress with the Meta Ads API returning 0 for certain conversion values. Through testing, we've noted that the affected conversions are specifically Offsite and Website Pixel conversions. We will provide another update in 12 hours, or if there is a change noted from the Meta team.

3. resolved Feb 07, 2025, 09:13 AM UTC

   Meta has resolved the issue on their end, and affected conversion fields should now retrieve data as expected. For Google Sheets, Looker Studio, and Excel, please refresh your impacted queries or dashboards. For Data Warehouse products, we recommend executing a backfill for the affected runs. We appreciate your patience and understanding!

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Started Jan 15, 2025, 04:01 PM UTC· resolved Jan 15, 2025, 09:36 PM UTC

1. investigating Jan 15, 2025, 04:01 PM UTC

   We are currently investigating an issue with the sidebar in Google Sheets failing to load for some users.

2. identified Jan 15, 2025, 04:32 PM UTC

   The issue has been identified as a failing script on the Google side of the integration. This has been reported to the Google engineering teams and we will provide an update as soon as progress is made.

3. monitoring Jan 15, 2025, 08:21 PM UTC

   Google has indicated that the issue has been identified and an fix is currently being rolled out. While we are still seeing an higher than average error rate, metrics are improving steadily. We are continuing to monitor the platform closely and will provide an update as the situation progresses.

4. resolved Jan 15, 2025, 09:36 PM UTC

   The fix has been fully implemented by the Google team and we have seen all metrics return to normal. This issue is now resolved.

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Started Dec 11, 2024, 08:33 PM UTC· resolved Dec 12, 2024, 07:26 AM UTC

1. investigating Dec 11, 2024, 08:33 PM UTC

   Currently Meta is experiencing issues with their platform that is impacting some Supermetrics connectors. This affects the ability to authenticate and also retrieve data from these connectors. The Meta status page can be found here - https://metastatus.com/ We are monitoring the situation closely and will provide an update within the next 12 hours.

2. resolved Dec 12, 2024, 07:26 AM UTC

   Meta has resolved the issue on their end, and your queries should now run without problems. To ensure your data is up-to-date, please rerun your queries or backfill your data. If you have any questions, please reach out to our support team at [email protected]

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Started Nov 21, 2024, 10:31 AM UTC· resolved Nov 21, 2024, 12:24 PM UTC

1. investigating Nov 21, 2024, 10:31 AM UTC

   We are currently experiencing an issue with the Apple Search Ads connector that may result in authentication problems and failed queries or transfers. Our team is actively working with Apple to investigate and resolve the issue to restore normal service as soon as possible. We will share another update within the next 6 hours. Thank you for your patience and understanding. If you have any further questions, please don’t hesitate to reach out to Supermetrics support.

2. monitoring Nov 21, 2024, 11:21 AM UTC

   The performance of the Apple Search Ads connector has stabilized, and users should now be able to authenticate the data source successfully. If you encounter any failed queries or transfers, please refresh the failed queries or create backfills for the failed transfers. We are actively monitoring the situation and will provide another update within the next 6 hours. Thank you for your patience and understanding. If you have any further questions, feel free to contact Supermetrics support.

3. resolved Nov 21, 2024, 12:24 PM UTC

   Apple has fully resolved the issue impacting the Apple Search Ads connector. Users should now be able to authenticate the data source successfully. If you encounter any failed queries or transfers, please refresh the failed queries or create backfills for the failed transfers. We appreciate your patience and understanding.

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Started Nov 19, 2024, 09:46 AM UTC· resolved Nov 19, 2024, 01:11 PM UTC

1. investigating Nov 19, 2024, 09:46 AM UTC

   We are currently experiencing an issue with Supermetrics Hub, which may cause some users to encounter lag or slow performance while using Supermetrics Hub. Our team is actively working to investigate and resolve the issue to restore normal service as soon as possible. We will share another update within the next 6 hours. Thank you for your patience and understanding. If you have any further questions, please don’t hesitate to reach out to Supermetrics support.

2. monitoring Nov 19, 2024, 11:32 AM UTC

   The performance of Supermetrics Hub has now stabilized. If you’re still experiencing any slowness issue while using Supermetrics Hub, please refresh the page, and it should work as expected. We are actively monitoring the situation and will provide another update within the next 6 hours. Thank you for your patience and understanding. If you have any further questions, feel free to contact Supermetrics support.

3. resolved Nov 19, 2024, 01:11 PM UTC

   The issue affecting Supermetrics Hub has now been fully resolved. Thank you for your patience and understanding. If you have any further questions, please don’t hesitate to reach out to Supermetrics support.

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