Supermetrics incident
Service disruption: Prisjakt, July 3rd, 2025
Supermetrics experienced a minor incident on July 3, 2025 affecting Prisjakt, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2025, 01:05 PM UTC
We are currently investigating an ongoing issue with the Prisjakt connector. Prisjakt has made changes to the API on their side which has caused connectivity issues for our connector. We have reached out to Prisjakt to investigate and mitigate the issue. Our apologies for any inconvenience caused, we will in the meantime also investigate options for a workaround. Thank you for your patience in advance!
- monitoring Jul 03, 2025, 02:46 PM UTC
After making adjustments and deploying these to our connector, the issue seems to have been resolved. We are actively monitoring for any issues but we have every indication that everything is currently in working order. Please reach out to our Support team in case you are still experiencing issues.
- resolved Jul 04, 2025, 01:33 PM UTC
We have monitored the situation and have not detected or had reports of any additional issues. We therefore consider this matter to be resolved, but please do not hesitate to contact us through our Support team in case you are experiencing any issues. Thank you for your understanding and patience during this matter.