Supermetrics incident
Service disruption in Google Sheets and Looker Studio
Supermetrics experienced a critical incident on April 2, 2026 affecting Supermetrics for Looker Studio and Supermetrics for Google Sheets, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 02, 2026, 07:27 AM UTC
We're currently experiencing issues that are impacting Supermetrics services in Google Sheets and Looker Studio. Our teams are working to identify the problem.
- investigating Apr 02, 2026, 07:29 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 02, 2026, 08:06 AM UTC
We’re now seeing normal system behavior. Preinstalled add-ons are launching as expected, and script execution performance has returned to normal. We will continue to monitor closely.
- monitoring Apr 02, 2026, 08:22 AM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 02, 2026, 10:44 AM UTC
We’ve received a confirmation from Google that an issue on their side has impacted Google Sheets add-ons and Looker Studio extensions. They are actively working on a fix, and we will continue to monitor the situation closely in the meantime.
- resolved Apr 03, 2026, 12:27 PM UTC
Google has resolved the issue and we've seen system performance return to normal. This incident is now resolved.