Supermetrics incident
Service disruption: 9/26/2025 - Google Sheets sidebar requiring some users to enter Captcha
Supermetrics experienced a critical incident on September 26, 2025 affecting Supermetrics for Google Sheets, lasting 2d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2025, 04:59 PM UTC
We are currently investigating an issue where some users are being asked to enter a Captcha code to launch the Google Sheets sidebar. If you have any questions, please reach out to our Support team at the link below. https://support.supermetrics.com/support/tickets/new
- identified Sep 26, 2025, 05:23 PM UTC
The error causing some users to see a Captcha when launching the Supermetrics Sidebar has been traced back to an issue that is currently being investigated by Google. An issue tracker for the matter can be found here - https://issuetracker.google.com/issues/447566703?pli=1 We are continuing to work with our partners at Google to ensure this is resolved as swiftly as possible.
- monitoring Sep 26, 2025, 09:12 PM UTC
While Google has not confirmed a fix, we have seen system performance return to normal. We have also noted many (non-Supermetrics) users on Google forums report a restoration of services. We are continuing to monitor closely for any updates. If errors continue for you, please alert our support team so that we can assist further.
- resolved Sep 29, 2025, 02:29 AM UTC
Google has indicated that the issue should be resolved now. Please reach out to our Support team if you're still experiencing issues.