Supermetrics incident

Service Disruption: Service Outage due to Cloudfare incident, December 5th, 2025

Supermetrics experienced a critical incident on December 5, 2025 affecting Supermetrics for Looker Studio and Supermetrics for Google Sheets and 1 more component, lasting 6h 58m. The incident has been resolved; the full update timeline is below.

Started: Dec 05, 2025, 09:11 AM UTC
Resolved: Dec 05, 2025, 04:10 PM UTC
Duration: 6h 58m
Detected by Pingoru: Dec 05, 2025, 09:11 AM UTC

Affected components

Supermetrics for Looker StudioSupermetrics for Google SheetsSupermetrics HubSupermetrics for ExcelSupermetrics WebsiteSupermetrics APISupermetrics for BigQuery (marketplace)Supermetrics for SnowflakeSupermetrics for Azure SynapseSupermetrics for Azure Storage

Update timeline

investigating Dec 05, 2025, 09:11 AM UTC

We are currently experiencing a widespread service disruption across the Supermetrics platform due to an external incident with Cloudflare. This issue may cause failures or degraded performance in various areas of our service. We will update this page as soon as we know more.
monitoring Dec 05, 2025, 09:24 AM UTC

Cloudflare has implemented a fix, and we are beginning to see Supermetrics services recovering. We will continue to monitor for errors to ensure all systems return to normal. If you continue to experience any issues, please reach out to Support. Thank you for your patience and understanding.
resolved Dec 05, 2025, 04:10 PM UTC

Cloudflare has confirmed that their fix is working and that the incident has been resolved. You can find more details on Cloudflare's incident on their status page here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q If you continue to experience any issues, please reach out to Support. Thank you for your patience and understanding.