Supermetrics incident
Service Disruption: Instagram Insights, March 4th, 2026
Supermetrics experienced a critical incident on March 4, 2026 affecting Instagram Insights, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 04, 2026, 01:03 PM UTC
We are currently aware of an issue affecting our Instagram Insights data source. Customers have reported encountering the following error: “Unable to fetch data from profile xxx, the profile may no longer exist or the permissions have changed.” Our team is actively investigating the issue, and we will update with you as soon as more information becomes available. Thank you for your patience!
- identified Mar 04, 2026, 05:04 PM UTC
Our engineering team has investigated and identified that the issue appears to be caused by a bug on Meta’s side. We have reported this issue to Meta and will update here with any significant developments. Thank you for your patience and understanding!
- resolved Mar 06, 2026, 12:17 PM UTC
The issue affecting the Instagram Insights data source appears to be resolved and the situation has stabilized. Although we have not yet heard back from Meta regarding the bug ticket submitted yesterday, we've monitored and seen positive results as the problem is no longer impacting any of our customers. Based on this, we are marking the incident as resolved. We apologize for any inconvenience this may have caused. Thank you for your patience.