Supermetrics incident

Service disruption: Supermetrics Pricing page, October 23, 2025

Supermetrics experienced a minor incident on October 24, 2025 affecting Supermetrics Website, lasting 30m. The incident has been resolved; the full update timeline is below.

Started: Oct 24, 2025, 05:47 AM UTC
Resolved: Oct 24, 2025, 06:17 AM UTC
Duration: 30m
Detected by Pingoru: Oct 24, 2025, 05:47 AM UTC

Affected components

Supermetrics Website

Update timeline

investigating Oct 24, 2025, 05:47 AM UTC

We are currently investigating reports of an Internal 500 Error being returned when attempting to access the Supermetrics Pricing Page. This issue is limited to users in the JAPAC (Japan and Asia-Pacific) region only. Other regions are unaffected.
resolved Oct 24, 2025, 06:17 AM UTC

The fix has been successfully implemented and resolved. We're pleased to report that the Supermetrics pricing page is working now without any issues. This matter is now considered resolved, and performance is fully restored. Thank you for your patience and understanding.